toner cartridge warranty

Happy holidays! My new 305 yellow cartridge HP LaserJet (CE412A) is faulty. I get the memory power 10.1003 error on my printer (HP LaserJet Pro 400, M475dn color). The problem is that there is a failure of communication with this toner cartridge. The mitigation step to reinstall the cycle of the cartridge and the power of the printer. I did it several times, and the error appears again.

Toner was bought from Newegg.com November 20, 2014, and they said that they don't support consumables, so Newegg will replace it under warranty.

I need to replace the cartridge under warranty from the manufacturer, because it has become defective. I searched the right number of HP phone call, and I don't the have not found. I tried 800-HP-INVENT, who then referred me to 800-334-5144 and went to the business, no guarantee support. I also tried the Contact Us and guaranteed HP ink page (where is a button "Contact HP"), and the website does not recognize the number of toner cartridge, as a product number valid.

Please let me know what I need to do to replace this cartridge. My printer is inoperable now until the cartridge is replaced. Thank you.

@treet007 ,

I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).

If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
Thank you for visiting the Forum from HP Support.

Tags: HP Printers

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