Toshiba 22L1334G gets stand in automatic mode

Hello

I'm an agent of technical support for a multinational company and I write about a problem that we have with the following Toshiba TV: Toshiba 22L1334G - 22 "- L1 Series TV LED." We purchased several televisions to our subsidiaries in different countries, if it has a global impact for us.
The TV is connected to an Intel next unit via an HDMI cable. On the NUC Intel it runs a Media4Display player who runs several multimedia content on TV.

The problem that appears is that TV will not continually run the content because the next day when I arrive at the office of the TV is already in standby mode, even if the NUC Intel works normally and he doesn't stop the media player.

I already tried all the settings that are available in the TV menu, as follows:

  1. Fashion store (Enabled - tested-> TV is in stand by mode the next day. Disabled - tested-> TV is in stand by mode next day)
  2. Energy saving mode - he has been on the disabled
  3. Movie mode: it has been tested on both AUTO and OFF mode, the result is the same: TV is in stand by mode next day
  4. Auto setting TV OFF: Off
  5. Power mode: last State (there are also on standby, but this isn't what we want)
  6. Source: HDMI (as this is the way which we the TV connected to the NUC Intel).

Could you please tell us what other settings that we need to select so that the TV to operate 24/24 h (maybe firmware update is needed? Can you provide me with the old and the firmware update procedure)? It is really important for us that the content is displayed permanently.

PS: We also have Samsung televisions who do not have this kind of problem, they have been working since the first day (just plug-and-play procedure).

Please notify.

Thank you

The media player PC should also have little energy parameters, if it is executed on the basis of Windows. Are you sure they are disabled, so that when you connect the PC to another view the next day (after the 22 '' TV is off), it will always work and show a picture?
Just to be sure, that the fault is not related to the playback source, because this sounds like there is an interaction between the source and the screen, which tells the power off display.
If so, is there an OSD message prominently on TV the next day, when you turn it on manually?

Tags: Toshiba

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