Toshiba 500 GB external HARD drive is no longer detected - after only 1 hour

Hey,.

I finally got my Toshiba 500 GB external hard drive delivered today. I had no problem setting up and to turn my laptop on, it immediately recognized and I started to transfer things for her.

However, I accidentally stood on the USB cable to the HARD drive and disconnected. I plugged it in, but my computer did not recognize.

Nothing I've tried has worked, always, the laptop does not recognize the hard drive.

Please help, I've only had the one hour thing, and it already does not work! I really hope that I have not only lost £56...

All advice is appreciated, thanks in advance.

NEW: My father just tried plugging the HARD drive in the desktop PC is on the ground, and as soon as the USB when it is in the port, you stop the computer... causing him to lose a lot of important business email, he wrote. It starts the computer, the USB and you stop again... and this has happened 3 times until he gave up. What on Earth is wrong with this thing? I've never heard of a USB cable, stop a computer permanently, or a hard drive that does more after an hour of use...

Post edited by: Sam_V631

The USB port on the HARD drive may have been damaged and may be causing the PC detect a short power.

You can try another USB cable? If it is not the cable, then the HARD drive should be sent to a Service Center for repair or replacement.

Tags: Toshiba

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