Toshiba and warranty in GREECE issues service

December 18, 2012, I put a PORTABLE Toshiba (Satellite L650-11 t / Core3 - 350 M / 3GB / 320/15.6 Serial: 8A344513Q) for the Department of service because one of the keys on the keyboard has been dislodged.

Upon delivery of the product the receptionist on the duty to inform me that usually costs Toshiba problems because that do recognize them not as guarantee do not accept these default values.

When I buy the product and all the products of Toshiba (Lap Tops) that I got a 4-year warranty and to be more precise in the past with the same problem, the company change the keyboard without charging to understand this warranty fill the problem.

Today, I was informed by the service that I have to pay 30 euros to change the keyboard because they do not accept the products guarantee complete the terms of something which I believe is unacceptable.

If the customer creates problems on the keyboard there is a problem in several buttons not only for a button to be dislodged.

The customer perception is unfair and against the warranty policy that Toshiba has sell the product.

I try to contact TOSHIBA in Greece, but I try to talk with someone who has the power to give me more info finally the receptionist told me she was the only person.

When I ask the depto service send me a written response on the perception, I was informed that there want it send me the warranty rules something is rediculus.
As a customer why I not be informed that the company did not accept the default and they hiden under the General rules?

Really I thing in the offices of Toshiba of Greece are the only empty spaces and the after sales service is an empty room.

I'm sory but after so many years as a Toshiba user I get these responses and treated like this.

Post edited by: aristidis

Hello

In my personal opinion if the warranty is valid and you have a hardware problem with your laptop, then this should be corrected for free

I hope that someone would be able to help you

Tags: Toshiba

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