Toshiba DR570 - need help to identify a DVD burner

I recently bought a Toshiba DR570 and have been very happy with it so far.
The only problem I have is that I can't get my DVD from PC Player to see the disc.
Not even after a firmware upgrade on my older PC, any more than see it my new laptop. I also tried several computers at work all to nothing does not.

I know that compatibility can be a problem between DVD recorders and DVD from PC reader/writers, and I think that is what is happening here. I think that if I knew exactly what model burner DVD Toshiba uses in the DR570 my problem would be solved.

I might just get one and connect to my motherboard if it is an IDE or SATA drive.

I called customer service and no luck. Can someone help me find this information?

Oh I'm scared, you're on the wrong forum. Here is the discussion on computer Toshiba mobile.
If nobody here offers help trying on some Hi-Fi forum.

Tags: Toshiba

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