Toshiba me lock off my laptop

Toshiba has me locked out of my laptop for the 2nd time.
All I get is a message on my screen, saying: my PC is infected and I have to call their customer service. Don't forget that my laptop is only 7 months old.

The last time it happened I called CS number on the screen. They tried to sell me a package of very expensive maintenance. I didn't say thank you. The officer then turned ugly and was very rude. I finished the conversation. They have unlocked my phone.
I ran my anti-virus program and it said that my PC was fine, no problem.

Yesterday evening, online and bam. Locked again. Says I have to call their CS line. Once again.
HOW, in the Hey they are I am locked out of my laptop and WHY?

I'm about to scream!
Any advice would be greatly appreciated!

I use Toshiba laptops for more than 10 years now, but I never heard of something like that.
What model of laptop do you have?

If there is a problem with viruses, install the original recovery image and start using your laptop with factory again.

Tags: Toshiba

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