Toshiba WT8-A-102 - power problems

Toshiba WT8-A-102 PDW09E - 00100EEN

Hello

I tried to lift a warranty call, but got stuck in a loop Q & A who dropped out, and he presented me with an e-mail form. Completed with all relevant details, but I have received no acknowledgement of receipt of email.

Anyone know of a SIMPLE way to just raise a ticket, under warranty, for a Tablet where I've got the S/N and P/N and the documents on file command?

Tablet of my son is still under warranty - he ordered at the end of February of last year and was received in March - but now we'll have problems with it. More often than otherwise, if my son or I press the power button briefly, we get the Toshiba POST screen until the power turns off.

We even left the tablet in a cradle of office when it turn, so the charge cable and tablet itself does not move between attempts - and sometimes it'll turn on leaving us after many attempts where nothing happened when we pressed the button.

We swapped with known good cables, so we know that's not the issue.

On the rare occasion, it stays energized long enough to go to the login screen it still can't do anything with him because the power turns off as soon as the CPU put under any load. Once Windows says that the battery was at 0%, but load. I left it for 15 minutes and it's always 0%. I then put to some Windows updates without disturbing the laptop or power cable and the power cut out less than a minute later. For obvious reasons, this excludes the ability to perform updates BIOS; We simply cannot risk of bricking it.

So any ideas? Personally I prefer to exchange it for a laptop and pay the difference, but I'd settle for a warranty repair, if only I had a way of presenting that would send me an email back!

Your tablet is still under warranty, it's good news because in the event of hardware problems, should be set the Tablet for free.

What you have to do now, is to contact the Toshiba authorised service provider in your country to organize the next steps.

Here you will find the responsible ASP in your area:
http://www.Toshiba.EU/innovation/generic/ASP_SUPPORT/

Tags: Toshiba

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