Touch laptop has stopped working!

Yesterday, 31/07/14, my mother was uploading images on my laptop HP Pavilion TouchSmart 15. When she finished, I wanted to watch a video on YouTube so I'm on the computer, but on the lockscreen, I couldn't drag and so I had to click and when I got to my place of password, he didn't touch keyboard that appears usually there. And now I can't read some of my games and I have lost some capacity that this laptop great brings me. Can someone tell me what I did? My mother said the only button what it does press f5 at the top of the keyborad. What is the problem?

Hello Great_Glob,

As you have gone through the entire document above without success, I have recommended to perform a backup and restore of the operating system on your system. To do this, please follow this document on the backup of files (Windows 8) , and more to perform a recovery of the HP (Windows 8) system. This should help to restore your system to its original configuration by the manufacturer.

If the problem persists, please call our technical support at the 1-800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

http://www.HP.com/cgi-bin/hpsupport/index.pl

I hope this helps!

Concerning

Tags: Notebooks

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