Touch pad problem

Hello

I use an HP envy 15 (model 15-j013cl). Because windows is updated to 8.1, I have great problems with my touchpad. Sometimes the touchpad doesn't work at all, sometimes when I touch the keyboard of my pc hangs and must be restarted. I installed the driver from the HP support page and even tried the driver from synaptics site. The two do not completely solve the problem.

For now it works, but multi-touch and all the other special gestures don't work at all.

Today, I also had a problem with my keyboard. He did not what either. If I take a look in the Device Manager, it gives an error (error 19) and told me it is not connected or installed properly. The two devices are connected internally with ps/2 connectors.

Someone at - it an idea how to solve the problem? And make my touchpad and keyboard still works how they worked before the upgrade to windows 8.1?

Thank you!

Hi stefan707,

Welcome to the HP Forums!

I would like to take a moment and thank you for using the forum, it's a great place to find answers. You have the best experience in the HP forum, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand that, after the upgrade to Windows 8.1, you have a problem with the keyboard and the touchpad.

You say you have installed the latest driver for it on the HP site and also tried to install the synaptics site driver but nothing works.

Here are the documents to help you with these questions. Computer keyboard laptop troubleshooting (Windows 8) and use and troubleshoot the TouchPad and ClickPad (Windows 8.)

You have a convenience store integrated into Windows 8 and 8.1.

Press the Windows key + C to open the charms

Type of troubleshooting (keyboard or touchpad) and press enter

Follow the instructions on the screen.

You can also run The HP Support Assistant to assist with upgrades and to overcome the problems.

If you are still experiencing a problem, you can make a recovery in the factory. Performing a recovery of HP (Windows 8) system.

If you choose Retry the upgrade here is a document to help you. Windows 8 to 8.1 update

You can call the HP support for assistance, if it is still not resolved.

Contact HP technical support to the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. The HP Technical Support site map

Tags: Notebooks

Similar Questions

  • Satellite C660-28 d - keyboard and touch pad problems

    Hey guys,.

    In the past months, my laptop had become almost unusable.

    It began with the key odd work stoppage or becomes difficult to use, but now it happened to many of them and last night my touch pad stopped working all together.

    I'm not really a tech head and fight with it.

    I have a Toshiba satellite C660 28 T.

    Any help would be thank you very much.
    Maybe even a factory reset?

    I don't know how to proceed.

    Concerning
    Paul

    Hello

    With regard to the problem of keyboard:

    From my point of view of the few sounds of keyboard described as a material problem internal related dysfunction... probably in order to solve this problem, the keyboard should be replaced... just to make sure that your internal keyboard is affected, please join the external USB keyboard and check if it works properly.
    If you see any problems, the problem is no doubt by a malfunctioning internal keyboard and as mentioned earlier, you will need to replace the keyboard.

    Regarding the touchpad:

    I'm not sure if the two issues are interrelated, but the touchpad can be disabled by using the function keys... I recommend you to check this... (function key details are also in the user manual)... you can also try reinstalling the touchpad drive.

    Tip: this forum contains many discussions about similar problems... so I recommend you to read the recommendations posted in this community.

  • Right-click Satellite L505-S5988 touch pad problems

    I recently bought this laptop and for now what is the right click of the touch pad does not work for certain tasks.

    For example if I wanted to do a right click on a link and open in a new tab I wouldn't in a position where if I wanted to save a picture by right-clicking it the usual menu options would not appear.

    I don't know what the problem is.

    If anyone has any advice I would greatly appreciated it. Thank you.

    Hello

    Hmm. are you sure it s a touchpad problem
    Have you tried the same thing using a USB mouse?

    I think you should do this first of all maybe s a software problem (operating system)

  • HP 1000-1b09AU Notebook PC: touch pad problem

    I have a problem with my touch pad. I just opened my laptop and I was surprised that its no longer works. What should I do? I am currently using a usb mouse. I am a newby user laptop so I hope someone can help me, thanks.

    I use HP 1000-1b09AU Notebook PC.

    Dear customer,

    Welcome and thanks for posting your question on the Forum of Support HP

    Looks like you are facing problems with the Touchpad of your laptop
    We will surely help you with this

    Steps to drain the static charge and load the BIOS default settings to solve the problem
    Step 01. Turn off the laptop

    Step 02. Disconnect the power/AC adapter and also remove the battery too

    Step 03. Press and hold the power button of the laptop for a minute

    Step 04. Now re - insert the battery back in and plug again the power supply/adapter

    Step 05. Start Notepad and keep pressing the F10 key during startup to access the BIOS

    Step 06. Once you get the BIOS, please press F5 to load the default Installer for BIOS

    Step 07. Now press ESC/ESC. Save Changes and Exit - Yes

    Step 08. Now, please wait until the unit load the Windows operating system

    Now please re - install the drivers for touchpad of HP Web site in order to solve the problem

    Hope this helps, for other queries in response to the post and feel free to join us again

    * Click on Thumbs Up white on the left to say thank you *.

    Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

    Thank you
    K N R K
    Although I am an employee of HP, I speak for myself and not for HP

  • mouse and touch pad problem

    It seems that my mouse and touch pad have an auto-scroll function.  It just sucks.  How can I disable this auto scroll?

    Hello

    Thanks for posting your query in Microsoft Community.

    I understand you want to turn off auto scroll features. I'll be happy to help you.

    What is the brand and model of your computer?

    We turn off the "Enable vertical scroll" option and check if it helps.

    We will, click Start, in the search type Control Panel, press ENTER. Double click mouse, mouse properties and uncheck 'enable vertical scrolling '.

    See also the site of computer manufacturer for the touchpad settings. Because the touch pad settings depends on the manufacturer of the touchpad.

    For all windows questions do not hesitate to contact us and we will be happy to help you.

  • touch pad problem hp pavalion g6 2207TX

    How to lock and unlock my touchpad, I have HP pavalion g6 2207TX?

    Hello

    No problem

    First, download the latest installer driver Synaptics, on the link below and save it in your downloads folder.

    FTP://ftp.HP.com/pub/SoftPaq/sp56001-56500/sp56465.exe

    Then, open windows control panel and open programs and features - If you see an entry for "Synaptics Pointing Device Driver", right click and select uninstall.

    When this has completed, restart the laptop.

    When windows has completely recharged, open your download folder, click with the right button on the setup of Synaptics and select "Run as Administrator" to launch the installation.  When this has completed, restart the computer again.

    Check if double clicking the top left of the now active Touchpad / disables it works correctly.

    Kind regards

    DP - K

  • Touch pad problems

    Its ti me or my touchpad? I never use the left clicker to click on links, I just double tap. Lately when I double tap the pointer moves to the right of the screen or click on a link that I have never intended to click or highlights everything. its so annoying. Help!

    Hello

    It is very good

    First, download the latest installer driver Synaptics, on the link below and save it in your downloads folder.

    http://ftp.HP.com/pub/SoftPaq/sp54501-55000/sp54983.exe

    Then, open windows control panel, open programs and features, right click on the entry "Synaptics Pointing Device Driver" and choose uninstall.

    Once done, restart the laptop.

    When windows has completely recharged, open your download folder, click with the right button on the setup of Synaptics and select "Run as Administrator" to launch the installation.  Once done, restart the laptop.

    Kind regards

    DP - K

  • Satellite Pro A300 PSAGDE Touch pad and fingerprints fingerprint sensor problem

    I have been runing Windows Vista on my Toshiba Satellite Pro A300 PSAGDE. Because my original Windows Vista key has been blocked I did a system recovery CD Toshiba vith XP. Everything work fine except the fingerprint sensor and the touchpad. Manager access suite said he couldn't connect with equipped and the driver touch pad in the taskbar icon shows but it seems to be inactive. The touchpad does not work even though I have pres FN + F9.

    What should I do to save this problem.

    Sory for my bad English, I just form Slovenia, I hope you understand.

    Somehow the material is not properly recognized.
    It will be interesting to see if the fingerprint sensor and touchpad may work with Vista preinstalled originally.
    I think that Alex is right. Contact the nearest Toshiba service provider and ask for help. They should check the functionality of the hardware.

  • problem with my touch pad

    I have a HP 4520 s. By tapping the button to scroll to the bottom of a document the touch pad locked and an icon appeared with the graph of the touch pad with a slash through it. A little light in the upper left corner of the touchpad is now lit for the first time. Can someone help me to unlock the touchpad?

    Hello

    Press twice on the upper left corner (where the LED is) - this will toggle the touchpad on or off.

    Kind regards

    DP - K

  • My computer laptop touch pad keeps freezing

    So I had this problem with my HP laptop for a while now. My mouse freezes randomly when I use my touch pad, make me have to close my laptop and open it again to my touch pad start labor, it might sometimes take awhile to start to get back to work. Someone please tell me what to do this gets really annoying when I have to keep closing my laptop to get my touchpad to stop the freezing point.

    (P.S my mouse works fine when I plug in a mouse, so I know that my touchpad is the promblem here.)

    Hi Chanellex,

    Thank you very much for the product number. I hope you had a good weekend. I included the link to the driver for your TouchPad below. Start by making sure that the original driver is deleted. Go to your device manager and looking for your Synaptics TouchPad or something similar. Right click and uninstall. Then, install the link below. Please, note use this method if you have an external mouse, if you install just the software.

    Synaptics TouchPad Driver:

    http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=ob-88831-1 & CC = US & DLC = in & LC = on & os = 4063 & Product = 4308945 & sw_lang=.

    Thank you

  • Equium L10 - touch pad stop working (mouse)

    Hi guys,.

    really need your help. I have an Equium L10-300 and my touch pad has stopped working. A few days back, he started to freeze, but reboot solved the problem... but now it has stopped working all together. The icon that normally indicates at the bottom right of the screen disappeared. Have done the FN9 thing and tried to look at the settings...

    Help, please

    Thanks, Pete

    Hi friend

    have you already tried to remove the mouse from the Device Manager? Or reinstall the driver would also be a very good attempt to resolve this situation as a whole.

    The first step that needs to be done is to exclude a software error, then go-> http://eu.computers.toshiba-europe.com/-> support downloads & -> support-> download home page-> download drivers

    Get the driver for your mouse and reinstall. If it shouldn´t work then come here and we will see what could be the next step...

    Welcome them

  • Pro L10: After using a wireless mouse, the touch pad has stopped working

    Pro L10. After using a wireless mouse, the built in touch pad has stopped working properly. At the start of the keypad icon touch shows and the touchpad works intermittently, after a few minuets, the icon disappears and the touch pad stops working. In the control panel / mouse & or device drive I can how the program works, then disappears.

    I deleted the software and reinstalled nothing doesn't. In some cases, I get a message that a pointer is on.

    Can you help me?

    Hello

    It seems that the wireless mouse or mouse wireless drivers/software has a bad influence on the touchpad.
    I put t have a good solution for this problem. Well, you can consult the page of the Toshiba driver for latest driver updates. If the updates doesn't solve this problem I suggest to use either the mouse wireless and disable the touchpad with FN + F9 key combination or use a regular USB mouse.
    I guess that you are having regular problems with a USB mouse.

  • Satellite A660 - touch pad / stop and other buttons do not work

    Dear people on this forum,

    Recently, about 3 weeks ago, I turned on my computer and I cleaned out the dust because it was overheating.

    about 2 weeks before, I noticed that my touchpad is not working and the buttons at the top of the page do not work, there is no light (multimedia audio buttons wireless) I can't activate/deactivate or either, I don't know how. I don't know if the problem because I cleaned my laptop and has not logged a few threads back but I included this detail because I do not use these buttons if I haven't noticed if they were on. but he said: 2 days ago, I don't know how my wireless exploded Ant when I press fn + f8 (wireless) wireless communication switch is turned off, which is one of the buttons is not working (upstairs next to / switch even with my touch pad)

    I tried the following:

    Windows Update
    turn off the computer, remove all cables and battery and wait for about 30 minutes. Then then hold down the button for 30 seconds
    Reinstall the support flash cards, hw Setup utility / value pack
    and finally a Toshiba out of the recovery of the box using the recovery of 2 cd product

    I don't know what to do next. It's either:

    try something else
    or is there a wire is connected both touchpad and the buttons at the top and I have to open my laptop and connect them.

    Please answer as to my next step to get my wireless.

    Your dear member of the forums, kaujis

    Post edited by: kaujis

    Please don t get me wrong, but I don t know how to help you now. Disassembly of the laptop is to only authorized persons and if you do it on your own there is always a risk that something may be hurt or may be damaged.

    OK, I must also say that I also removed my machine too but I got lucky and everything is OK as before.
    I put t know how A660 looks inside, but the principle is still the same and I can't imagine you have whatever it is damaged.
    You know very well that we cannot say much about your problem. What you need to do now is the final test of functionality and install original recovery image that you got with your laptop. Test the functionality with the factory settings. If the problem is still there, I m afraid you must open for new laptop and check if everything is connected correctly.

    Last option is to contact the service and ask for help.

  • Satellite W30T-A378 from - touch pad and the keyboard does not work

    I have a problem with my laptop, the touch pad and the keyboard does not work.
    Can someone help me what is the possible cause?

    Thanks in advance.

    Hello

    I guess you checked if the Tablet has been properly connected to the docking keyboard.

    Have you tried to unplug and plug the docking again?
    Note: there is a latch on the left you have to move and in order to remove the tablet.

    Perhaps there is a connection problem.

  • Tecra A3X-112: Fn + F1... Touch pad to work stoppage

    Hello everyone,

    I have a Tecra A3X-112 on which Windows XP has been recently reinstalled.
    I installed Windows XP before with other different copies, but this is the first time that I've known a few misadjustments.

    My problem is that the combined with F1, F2... Fn keys stopped working, as well as Assist bottom on top of the keyboard.
    In addition, the touchpad works, but I cannot turn it off.

    I've been looking at the posts of some other users, and it seems that it is a problem to download the proper drivers from Toshiba Web page.

    My question is: what drivers for the keys?

    a. for * Fn + function keys * should I intalled * utilities * or * Hotkeys utility for display devices? * There are even some users who recommend to installed a BIOS update or a common Module driver, but I'm not sure about this. By installing the appropriate driver, are all combinations FN + function keys work, or only some of them?
    b. for * Touch Pad *, should I intalled only * Touch Pad on / off utility * or * Touch Pad Driver * is also necessary?
    c. for * help the bottoms? *

    Send me the answers, please.
    Thanks in advance for your help.

    Hello

    The features of FN keys depend on several different factors. As a first step, it is important to have installed common modules. She is named for the other Toshiba designed tools and utilities.
    Just for example: for the use of the keys FN + F2 (standby power options), you need to install modules common and tool watch.
    While the first step I recommend to install common modules again.
    When you are finished, check the functionality of the FN and post the result.

    For FN + F9, you need to install TOSHIBA Touch Pad on / off Utility. Before that, it must be installed ALPS Pointing - device Driver.
    You know, it's not easy to simply offer a solution to this. All the drivers, tools and utilities must be installed in order to good facilities. After having done that, everything should work well.

    One thing, to help buttons try with TOSHIBA controls again.

Maybe you are looking for

  • How to reset the password

    Hello I forgot my password but I can login to icloud and manage my Apple ID, how can I reset my password in my iPhone 6? Thank you

  • in need of this software

    I want to download this software but everytime I have the conditions finally AppStore indicates that the item is temporarily unavailable, then when it will be available?

  • EliteBook 8570p: help me to find drivers

    Need help finding readers for my laptop HP Elitebook 8570p.  Here is the hardware ID Base system device: PCI\VEN_197B & DEV_2392 & SUBSYS_17A7103C & REV_30 PCI\VEN_197B & DEV_2392 & SUBSYS_17A7103C PCI\VEN_197B & DEV_2392 & CC_088000 PCI\VEN_197B & D

  • Creative cloud app will not run/open... unable to download additional applications.

    When you try to set up and run creative cloud, (so that I can download newly purchased up-to-date version of InDesign), it will not work to open and download apps. I restarted the computer and that did not work. Suggestions?

  • Problem of sharpness of image after export to JPEG

    HelloI have a problem of quality after the export of the image. for example in one case, I make a modification, especially at the level of sharpness of an image, after when I exported the JPEG image, there is a large drop in sharpness and more noise.