Touch screen not working not not after upgrade from 8.1 to win

I have a PC HP Envy product number X 2 C2K61UA #ABA now Win 8.1 32 bit running. After the upgrade is installed, the screen no longer meets a contact. On the other hand, the touchpad works.

Masters,

Welcome to the HP Forum.

I just went through this process on my own want of X 2 and the touch screen is OK after the upgrade.

Something that I've done that maybe makes the difference: I have day all driver sets for Windows 8.1 before the upgrade.  Pilots have been out for awhile; the drivers for the 8.1 are also compatible with Windows 8 update was possible before installing the Windows 8.1 operating system.

I had also stripped most of my personal computer programs: I refresh the system using a customized several months back Image, which included only a relatively bare installation and installation of Microsoft Office standard packages.  I left installed HP SimplePass (I use a device of fingerprinter USB with this computer) and my photo editing software that has been designed for Windows 7 which was SO painful to install that I decided to take the risk of letting up.   Those who survived.

The stripped upgrade Firefox and Chrome (no biggie), Flash, Kindle, various programs and the old OneDrive files the installer for Windows 8 and a couple of obsolete Broadcom drivers.

  • If you not already have, update all your drivers from the website of media from your computer.  You can always reinstall the drivers - if they have already been installed, you can select "Yes to all" and reinstall / reload the packages during the installation.  Restart the computer after installation.
  • You must run also immediately the Windows updates to 8.1 after the upgrade - there is not zillions of updates, but there are several critical fixes that you do not want to get on the system.

Changes

Content deleted from here about RemovedApps - it was not correct for this context.

  • If you find that the question is one of the 'lost files', structure pilot, lost 'something' - lost-at so you can get in C:\Windows.old offending data / missing.  You have 28 days from the date of the upgrade.  I'm not sure of the type of 'time bomb' built into the data - you might be able to actually prevent lost data by copying to an external drive if you really want to keep.

I hope this helps.

Click on the Thumbs-Up Kudos to say thank you for the help.

While I strive to reflect best practices of HP, I do not work for HP.

Tags: Notebooks

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