Touch TouchSmart 610 not recognized once win 8.1 upgrade

Have a 610-1030f TouchSmart.  With Win7.  Updated to Win 8.1, and everything is fine except the system now reports "no pen or touch input is not available."

Device Manager reports a HID Compliant touchscreen

There are three entries in mouse/Pointing Device - all permit.  One is the mouse, to be the touch screen and the other?  All use the same driver.

The touch screen is actually functional.  I can click and double click, but the old press/hold for menu right click does not work and I can't drag to open the charms.  (I have a touchscreen laptop running 8.1 so I know not how it is supposed to work).

The monitor is generic PnP.  I tried to install other recommended on the site of HP with no result.  I installed the drivers of Elo, but the configuration screen says no detected Elo monitor.

I found the TabletInputService did not work in the Services (from the Task Manager), but start/restart does not help.

I restarted the countless times

So what don't understand me?

What you might consider is do a refresh Windows 8.1 or reinstallation of Windows 7.

I suggest trying the update without losing the files first. If this update version does not help, then try the version that makes a complete refresh.

Tags: HP Desktops

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