TouchPad gestures works do not [Aspire V5]

So I hope someone who works at Acer reads this. Or someone who is technically advanced.

So, I first noticed the issue with sensitivity. The mouse is very sensitive. Then I noticed that the gestures do not work either. I can't scroll with the mouse. I went in deep and tried to understand the problem (but no solution).

So I performed these steps:

  1. Changed the speed of the pointer for the fastest (I didn't like the speed of the slow pointer). The pointer was still quite slow.
  2. Has decided to modify the specific drivers for TouchPad. I go to the tab MOMENTUM under the mouse settings. I look and see that the 'Options' button is greyed out. I also noticed it says "Standard PS/2 Mouse.
  3. I decide to find the software to change the settings and it located in C:\Program Files\Elantech. I open ETDAniConf.exe and decide to do a test. I uncheck the click right left click and some other parameters of scroll. Nothing helps.
  4. Then I decided to uninstall it and install the drivers. Did. Nothing has changed. Modification of the wiretap, the scrolling options button does nothing. The mouse settings still shows as 'Standard PS/2 Mouse' even if the tab says MOMENTUM.
  5. I decided to make a big step and just reinstall Windows 8 altogether using Recovery of Acer. Reinstalled, still faced with the same problem. Always known as "Standard PS/2" mouse
  6. I try another way to try to solve the problem. I'm trying to find the similar driver more up-to-date. I find on that was much more recent (version 2013 rather than 08.2012). To install it, restart computer. Always without success. Always known as "Standard PS/2 Mouse.
  7. I decided to go the final round before asking the question here. I downloaded a copy of Windows 8 Pro from the Microsoft Web site and transferred the ISO in the bootable flash drive. I split the hard drive in a clean score (60 GB) and installed fresh Windows 8 Pro on it, without all the Acer drivers. Of couse I was missing the network drivers, so I had to go to my desktop to download the drivers online. I decided to first download the TouchPad drivers. Downloaded, copied to a Flash drive down them on the Acer laptop. Restarted the computer. Always face the question.

So here I am at the moment. I had the laptop for a good discount of my work (as a bonus working there). It's a time discount. As you have noticed, I mentioned he was grateful as "Standard PS/2 Mouse. It's huge index that tells me that the drivers are really bugs. The problem here is that the TouchPad drivers are not recognized as if it were a touch pad, but as a mouse. A mouse that can just right click, left click.

If someone is facing this problem or knows how to fix it, please help me.

So I worked with a Microsoft Technical Support, and apparently the problem is on the side of the Acer. The automatically installed recovery partition the Elantech Drivers for the TouchPad and downloads Web site showed that the pilots Elantech. After some research, we found the Synaptics drivers on their official website and everything started working normally. Please, please, please, please fix this issue. I am frightened by the number of customers who will have to deal with this issue.

Tags: Acer Laptops

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