TouchSmart 15-j040us - cannot download required driver upgrade to 8.1 Windows

Hello

I have a computer laptop 15-j040us Touchsmart is now a little older than a year (now out of warranty). My laptop has been asked to upgrade to Windows 8.1 since the first week or two after that I bought the new system.

The update downloads very well and starts installation but fails every time when it tries to install different devices. At this point, the screen turns black, the laptop restarts and I get an error message saying that update did not work and that the system has been restored to its previous state.

After working through to HP technical support, including sending the laptop to them to reimage, I am still unable to run the update, which means that my laptop is unable to run the applications and programs HP indicating that my laptop is ready to operate.

I'm pretty confident that the problem is the Nvidia video driver. The version currently supported (version 9.xxx) of the driver is not compatible with 8.1. HP has a listed driver which is compatible with 8.1 (version 10.x.x.x), but I can't download it until my laptop is running 8.1. NVIDIA has released the site a driver that is compatible with both OS, but I can't seem to download it and install it so that I can perform the update.

Can someone help me understand how to download the Nvidia driver so that I can perform this update?

SOLUTION! I've updated my laptop for Windows 8.1!

I confirmed that it was indeed a problem with the graphics driver Intel HD4000. After going to the site of Intel support for help, they showed a way to manually install the driver that I needed, even if it was not validated by HP.

For others with the same question:

1. go on Intel "Driver Update Utility". I leave automatically detect my hardware and used their suggested graphics driver. Otherwise, find the right driver for me Win64_153322.

2. download the .zip, NOT the free installation package file and save it to your desktop for easy access.

3 extract the .zip file, so you can access the files inside.

4. go to the Device Manager, expand "graphics cards", right-click on "Intel HD4000" and click "Update Driver Software".

5. Select ' Browse my computer for driver software

6. choose "Let Me pick from a list of drivers on my computer".

7. Select 'Have disk' and in the box that appears, select Browse

8. go on the desktop, find the files extracted (for me, it was labeled Win64_153322), select "Graphics".

9 select the file titled "igdlh64.inf".

10. click on open

Now the driver will install what should be version 10, instead of the version of HP 9.

Once installed the new driver, download update Windows 8.1 since the Windows Store, let not install.

Now that we have confirmed that it is a driver problem, maybe HP can make it easier on everyone and another not quite if tech saavy and update the driver here. Thank you for your help @Advance23, maybe you can transfer this to the people necessary to get a fix in place.

Tags: Notebooks

Similar Questions

  • Cannot download new driver for Qosmio G50 face recognition

    Hello!

    Can not download a new driver for G50 face recognition has been suggested by TEMPRO.
    Maybe bad link: http://81.27.174.53/tedd-files2/0/fareg-20081009112217.zip

    I also tried the other way to find and download the driver, but he seemed to be unsuccessful too

    I searched [here | http://eu.computers.toshiba-europe.com/innovation/download_driver_details.jsp?service=EU&selCategory = 2 & selFamily = 381 & selSeries = 171 & selProduct = 812 & STAS hortMod = 769 & language = 13 & selOS = 26 & selType = 342 & yearu pload = & monthupload = & dayupload = & useDate = null & mode = a llMachines & search = & action = search & macId = & country = al l & selectedLanguage = 13 & type = 342 & page = 1 & ID = 64669 & OSI D = 26 & driverLanguage = 42]

  • DeskJet 2540: Cannot download the driver file

    I need to reinstall my printer I changed the settings on my router and WiFi.  I tried three times to download the driver file - 2540_188.exe.   It seems to take some time every time that I tried and when I try to open it I first get a wanring of security of Windows 10 and if I by that and try to open the file I get a message "file corrupted".

    Please can someone help?

    Brian

    Welcome to the community @brianardmore HP

    I came across your post about problems you encounter when you install the printer on your system Windows 10 and wanted to respond to my suggestions.

    I recommend power cycling network devices and a clean boot on your computer and then try to install again.

    1. turn off the printer and the computer and unplug the router for 1 minute (do not press the buttons on the router).

    2. plug the router back in and wait another minute, turn on the printer and the computer.

    3. from the computer, start clean: clean boot instructions

    4. download and install the printer here: printer install file

    5 return to clean boot instructions and allow the start of programs.

    Note: the security program you have on your computer may be detecting the printer as a threat. Try looking through the settings in this program to add the printer to the list 'allow' so that he knows that it is safe.

    You can also try installing the printer using a different method, such as if you are installing wireless, try USB and then convert the USB wireless when you have completed the installation.

    If you have any questions let me know the details. Good luck!

    Hit the "accept as Solution" if we reached a solution and the "thumbs up" to say thank you for my help.

  • Pavilion g4-1100au: cannot download the driver (sp64116.exe)

    Hello, I tried to download a driver for several days, but it stops downloading almost as soon as it starts.

    It is be the sp64116.exe file, but it seems to be a general problem with the download server. When I try with Google Chrome, it stops after about 16 MB (the file is about 350 MB). When I try with Internet Explorer, I get a message saying downloading is interrupted and I went back several times - but it downloads only about 10 MB and then is interrupted again.

    Unfortunately, driver download pages all have some sort of script to download software files. There is no way to enter a URL or use FTP or torrent or something like dropbox to get the file directly.

    Please can you must solve this problem or provide alternative means to download the driver files.

    Another problem with the pages of drivers, is that if you select an OS like Windows 8 and drivers that you need happens to be Windows 7 drivers, then it will not be displayed in the list. Apparently there are several devices to an HP laptop that does not work directly with Windows 8 (or 10?) and you need to get the name of the device (and it is not one easy way to know what devices are built the laptop, if Intel or Qualcomm or Radox or another) and find the specific driver for this particular device file.

    Y at - it another site (other HP sites where the drivers can be downloaded directly or through ftp or torrent clients or something?

    Hello:

    Here is the direct link to the file from the HP FTP site.

    FTP://ftp.HP.com/pub/SoftPaq/sp64001-64500/sp64116.exe

    I could completely download this file using Internet Explorer 11 in a few seconds (I have 100 Mbps internet service).

  • Cannot set UEFI after upgrade to 8.1 Windows (P6 HP 2364ea)

    Hello

    I recently bought a HP P6 (Pavilion) 2364ea tower that came with Windows 8 is installed. When buying I could enter the parameters of UEFI at startup by pressing one of the function keys. Now that I have upgraded to 8.1 Windows no splash screen or UEFI settings are available when booting - any function keys I type.

    I tried to reboot to the Windows Advanced Boot-> troubleshoot-> advanced options-> settings for UEFI firmware road but the PC starts just to a white screen with no hard disk activity. I then reboot into Windows 8. The same thing happens if I try to change the windows startup options.

    Any help would be greatly appreciated!

    Thank you

    Gary

    I have now managed to access the UEFI settings using an old VGA monitor to start instead of my screen thanks to a post of dave2009 on another thread. For anyone having the same problem here is his message:

    I hope it will work for you or someone else. I felt the same way - try to access the settings of the PC UEFI firmware and got a screen empty every time. Tried the ridiculous press F10 every second. Nada.

    Fortunately, I came across this post that put me on my solution. It's actually the BIOS could not display on my monitor (s).

    The BIOS has been there all along, but I didn't know it.

    My setup is a HP Envy with Intel HD graphics office built in connected with DVI to HDMI cables to 2 HP w2338h monitors that have a native resolution of 1920 x 1080 or more. Solution? Unplug everything and plug an older monitor CRT HP with a VGA to DVI. Seriously. My new HP desktop cannot display the HP BIOS on my HP flat screens. Now, I'm not going to dig into this but I suspect even just plug one of the flat screens equipped with a VGA connector could do the trick.

    And wa - la. My firmware is not corrupt. I need not do anything crazy. I just needed to downgrade my video connectors in order to see the bios. And, now that I have my graphics card inherited here, I see this cute bootscreen of HP. Previously, black until the windows open. It's a whole new world!

  • Cannot download eBooks after upgrade of PC.  Recently I upgraded my laptop to one from the same supplier so all I had to do was to upgrade a few drivers on the hard drive.  My copy of ADE is unfortunately not too cooperative.  Whenever I try to download a

    Recently I upgraded my laptop to one from the same supplier so all I had to do was to upgrade a few drivers on the hard drive.  My copy of ADE is unfortunately not too cooperative.  Whenever I try to download an eBook, I get the message "E_AUTH_BAD_DEVICE_KEY_OR_PKCS12".  Uninstall ADE (three versions), as well as cleaning the registry does not clear the error.  And I can't cancel and reauthorize my new laptop as to authorize is greyed out.  Anyone else having this problem?

    Problem solved finally.  Used regedit.

    https://helpx.Adobe.com/Digital-Editions/KB/error-e_act_not_ready.html

  • Cannot download AMD driver for my L850 - Satellite Pro 1NQ

    Hello world

    I have a problem downloading the graphics driver from amd. I tried several times on different days, computers and networks, but the download stops every time about 120-170 MB.

    I hope someone can help me.

    So far, thanks

    Five minutes ago I ve put test display driver AMD for Win8 64 bit version 8.982.7 - 120808 a and everything went well.
    What version of driver you want to download?

    Moreover, there can be question of temporary server. The test tomorrow again.

  • desktop computer 500-314: cannot download sp66692 driver for Realtek eathernet.

    I can download all the drivers for my pc (500-314), except a title sp66692.  This is the driver for my eathernet card.  I use my wireless right now, but I want to be hard wired ot my modem.  Any ideas why it's the only one that will not download?  It always take me to screen 'language '.

    Hello

    Where do you get sp66692 of? It should be the following:

    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=CP-134594-1&cc=us&DLC=en&LC=en&OS=4063&productOid=6888185&sw_lang=

    More drivers for your computer:

    http://support.HP.com/us-en/product/HP-Pavilion-500-desktop-PC-series/6879020/model/6888185/drivers

    Kind regards.

  • OfficeJet 4500 g: cannot download HP Driver Vista

    unablle to find the installation CD. Went to HP site and after completing it at the screen where you can click on the drivers, after clicking on it just pulls up a blank screen. No driver to select

    Hello

    I'm glad to hear that everything is working fine now.

    Thank you.

  • Download required Driver for Deskjet D4360 on Windows7?

    The site Web Microsoft says Desject model 4360 CB700A is fully compatible with Windows 7, but there is a free download for the CB700B model.  CB700-64001 says the label on my printer.  Is this a model A or B?  The HP Web site mentions the two models, but there is no information on my model number or how do I know if my printer is an A or a B.  Can you help me?

    Seems good.  My new Windows 7 PC will be delivered on Wednesday.  I will try this to see if it works as expected.  Thank you!!

  • Cannot download the drive on a Mac computer

    I have problems with the download of Adobe on the internet because it keeps asking for a user name and password and nothing I enter works.  What is the username and password needed to download on a Mac computer?

    The download, it's what you do to get a file from a Web site to your computer... Installation is what you do to have the installation files to put a program on your computer and the link to your operating system... what you do... Download or install?

    If you install in fact, it's PROBABLY your operating system to ask you to prove that you have by asking your COMPUTER, not your Adobe https://forums.adobe.com/thread/2139902 password password

  • Cannot download my photoshop upgrade 13 items

    Instructions for download appear not suitable for a mac

    Salvation will be,

    Please click the link below to download Photoshop elements 13.

    http://www.Adobe.com/cfusion/TDRC/index.cfm?product=photoshop_elements&loc=us

    Please post on the Adobe Forums.

  • Cannot download 11 items on my new laptop Windows 8!

    I tried to download and it says that I don't have the appropriate requirements.  This cannot be b/c, I have a new laptop w / windows 8.  I actually connect to the internet via the cable, I'm on wifi?

    Nevermind - I opened it in Chrome and it works.

  • What version of windows is required to upgrade a desktop with Windows ME computer to use wireless internet?

    We have a 2000 Hp desktop computer? with windows ME and just recently had wireless internet access. The system is too obsolete to connect even with our router. Now, what version of Windows is necessary for us to spend to be able to connect?

    Unfortunately, a Windows ME operating system cannot be upgraded.  Its time to recycle that old computer and buy a new one with Windows 7 preinstalled.  Here are a few examples.

  • Cannot see a drive after the installation of Windows 8.

    Hello guys, I just installed Windows 8 and unfortunately now I can't see my drive E: ...  It shows me in the disk management window, but I really do not see and cannot access this hard drive. If anyone knows how to the unhide it let me know, I have very important data in it.

    Here is my disk management window:

    And here is the my computer window, I can't see Drive 2 here.

    GG

    All what you need to do is give a drive letter.  Right now there are zero and why you can not see

Maybe you are looking for