TouchSmart HP Envy 15-j013ea: computer laptop hinges loosening all by lifting the lid

Hello

Very recently, I discovered that the hinges through which my laptop is connected start to loose up, I remember once pulling on my laptop screen. At that time I had not really noticed any problem, but the last two days, I noticed that every time I lift the lid hinges creak, and also, I found that this has started to perform the fan ventilation openings because there is a gap when the laptop lid is in place. Can someone help me with this! or is it better to take it to an authorized dealer. If possible can someone help me find one in London.

Thank you
Michael Pratna

@PratnaMathur

I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

Thank you for visiting the Forum from HP Support.

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