Tour of blackBerry Smartphones - white screen, unable to update device

Similar Questions

• BlackBerry smartphone White screen while mobile is activated and the BB Desktop connection

  My bb8900 shows white screen when I yook it my pocket it shows connected with BB Desktop I have updated its software as well but question remains the same only white screen shows the mobile please help

  Hey Mari_43,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  Since the white screen is always occurring after a reload of the device software, I suggest you contact your provider network of repair options.

  Let me know if you have any other questions.

  See you soon.

• BlackBerry smartphone White screen and hour glass, can't do anything

  Occasionally by BB has a white screen with an hourglass, the latter for a few minutes

  It the first time I tried it turn off, which did not help, so I removed the battery and turn on the power, and he returned to the white screen with the hour glass.

  So I thought that maybe this is a update being pushed by Verizon or BB, couple of days later I plug my BB to USB for laptop and check the updates of BB, nothing there, OK. So I tried Verizon update, you know what number that your call and it ask you if you want to update your phone (don't remember what it is right now)

  Someone else has had this, are there any patches?

  Thanks in advance for your help

  Bulisani,

  Sorry for the problem with the hourglass and display...

  Each unit of a battery pull restarts, the screen will appear empty for about 1-2 minutes during startup.  If you load ok and continue to have the hourglass appearing frequently, there may be a somewhenre of files sorrupted who maintains the processes that the BB must load - not 100% sure, but if there is a corruption, you might want to consider your phone by using the Fund mgr and performing a master handheld wipe (backup options security options (gen settings, touch menu and then select wipe Handheld)

  When restore you... A full recovery can restore the corruption on the phone, so...

  There is an advanced Fund mgr backup/restore option allowing you to restore specific databases such as Contacts, calendar, etc...

  BTW... the more - the number of programming made up air is only to update your device with VZW towers, dealing with mainly the roaming capabilities and the # * 228.

  I hope that helped you!

• LOADING blackBerry Smartphone WHITE SCREEN! MY STORM 3RD IN 3 MONTHS!

  My BB storm keeps getting a white screen and freezes then won't turn on. Loading clock appears then disappears and will start. Verizon replaced my phone when I take it but I lose all my info I have not to store on my Mac. This is getting fustrating. I got my phone in April and directs me to the store to exchange it for the fourth time. Often happens when I wake up, and then I realize that my phone does not work. Anyone know what is happening?

  could be the charger, map or the shot you reload, causing the surge.

  get another charger, try another taken and copy images off the card, reformat and copy photos in return. do not copy files or all the contents of records there is a hidden file in each folder that you want to avoid to get back

• BlackBerry smartphones white screen after that I entered the wrong ID password too many times

  Hello

  I was trying to sync my blackberry information to my computer laptop when I was asked the ID password, I tried a few options but could remember nothing. When it reaches the last attempt of the screen says that if I entered the wrong pin code it would erase all of my information. I stopped went to the site and changed my password to make sure, so I went back and entered the password. Immediately the screen turned white and began to clear all. I pulled the battery immediately and have been frantically the Internet a way to undo it. Please please please help.

  I have so many things on my phone, I really need. Especially my baby :-(videos

  Can someone help me.

  Hello and welcome to the community!

  Failure of the BBID credentials will never wipe a BB. What actually happened, was that you entered correctly your password user - created lock too many times, and he went with the unit, in accordance with the requirements of the security level agreed upon activation of this function of wiping. There is no way to stop it.

  I'm sorry.

• BlackBerry smartphone White Screen of Death!

  Hello

  I tried to turn on my phone one morning recently to find that the screen was white. I know know that this is due to a bad cable connection, but how can I fix this problem? I've learned to communicate with the people that there should be a guarantee of 2 years but which failed, I bought the phone from. What can I do? I would really like my BB to come back to life!

  I'll be very grateful for any help.

  Thank you

  Hello and welcome to the community!

  As a community of users, nobody here can answer your question with any level of authority whatsoever. RIM offers zero first line support to end-users, including warranty... all support starts with the carriers, resellers and authorized service centers, all who can degenerate case RIM free of charge for the end user.

  Thus, your escalation procedure is here, in these forums. It's through that that you are already dealing with. You have no free path to work around them.

  There is something called incident support, but it costs to just ask the original question, since you are not through the contract, you signed at the time of purchase. If you want to study, you can check it out here:

  • http://us.BlackBerry.com/support/programs/technical/incident.html

  It is also perhaps a few good reading here:

  • http://us.BlackBerry.com/legal/handheld-limited-warranty.html

  Otherwise, you would be looking for technicians from the local hardware store in person who can repair that you need (at your expense).

  Good luck!

• BlackBerry Smartphones Low Memory/unable to update

  I have problems to install an update and receive low memory warnings.  I would like to help to find what I'm missing or what I else I can do...

  I have a Blackberry Storm 9530

  APS responsible

  5.0 software applications & core system

  Application of BB centre

  BB maps

  BB Messenger

  Browser

  E-mail ap configuration

  Help

  Memopad

  passwordkeeper

  Phone

  tasks

  Word Mole

  documents to go

  longer pixelated

  storm of Fandango

  number cruncher

  KaGlom-free

  VZNavigator

  The Ap BB world

  Visual Voicemail

  VCAST music Rhapsody

  When I run the listing via the office of accreditation, the total memory used (added by me) is 66.1 MB more 3693 KB.  This is based on the memory that the listing of the ap said that picks up every application.  So about 70 MB total.

  Says memory device total ap is 124 MB.  This means that I should have about 54 MB of available space?  Unless I'm missing something?

  But the device lists available ap as only 19 MB memory (immediately upon restart after pressing the battery)

  I could not install the last update (or rather the last one I tried updating, perhaps there was more since, I do not know) because it says that I need 33 MB to do.

  The device memory - total space Mo 879,2; 864,5 mb free space

  map of total support 7.3 GB of space

  5.0.0.32 device software version 8

  What takes this additional memory of ap and how enough space to download the update?

  I tried to download the update once, but he wouldn't let me finish... it's somehow possible that the update takes place without actually be completely installed?  Which would bring the numbers more closely to what they should be - if 33 MB is used by the update... If Yes, how can I delete and start over?

  When I run registration ap via the desktop software - the update is listed on the access point main list, with a status of "available".  And confess to 33.8 mb.  He appears again at the bottom under "consolidated request" - it is the only element that there are listed.  Under the column "pending action", it says "update".

  When I select/hilight an item in the list of the main application, when I select 'BB 5.0.0 core applications', the 'updated' appears just below, and they are hilighted together, not separate the elements.  Although they each have their own amount of memory use (14.1 MB for basic applications) and 33.8 MB for the update

  Yes, I sometimes forget to close the correct way - but I don't go as battery pull - and the available memory info above was immediately after a battery pull...

  Any help is greatly appreciated.

  Thank you.

  Berit

  First of all, don't try to do the math of memory on the device - used application space, because the math won't never worked that you think he could. Extra space is used by the application data third ECT is not counted in your totals, as well the browser cache and the media map caches and other things.

  You can do your upgrade in this way:

  See the link below for download and simple installation instructions.

  First find your operator and the system operating file that you want to use.
  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

  Good luck.

• BlackBerry Smartphones Black screen, white screen & reload software 507

  This is my first post on a forum, so please, be gentle.

  I have a Blackberry Curve 8530.  Several months earlier, during a daily use, the screen would go black all of a sudden.  A battery pull would solve this problem for a while.  Finally, it has become more common.  Symptoms have changed (it seems that if I put the phone down too quickly it would reset), the phone turn on, then immediately go to a white screen where everything was undetectable by my computer.  I contacted my service provider and they said the phone was toast and (surprisingly) gave me a free ready to use for the duration of my contract (all information transferred via an old backup, so nothing has been lost) after that my new phone work I left my curve is connected to my office.  Yesterday as I was leaving I watched again once the phone, and the screen was white and telling me to reload software 507.  I plugged my computer to start the process and to my surprise, the computer has detected all of a sudden the phone and successfully upgraded the software.  Everything was beautiful, I exceeded the password stage and he would just start to recharge my information when the screen faded empty again.  I always free loan phone, so it's not a big deal, but it's so annoying as to what could be the problem.  Now the computer can detect is more the phone again.

  Thanks for reading my long post.  Any help that can be provided would be greatly appreciated!

  Chance if you can do a battery pull and try

  http://supportforums.BlackBerry.com/T5/device-software-for-BlackBerry/how-to-reload-your-operating-S...

  for a reload of software.  No guarantee, because the computer does not pick up the phone on a consistent basis.

• BlackBerry smartphone touch screen does not work, 2 phone... Torch = junk

  It's my 2nd my first Torch torch touch work stoppeed and ATT sent me another...

  Now this torch touchscreen stopped working, so far, I did a reboot hard and soft...

  now I can do a factory reset or downgrade...

  IM starting to think that the torch is undesirable.

  Well, I talked to ATT tech support and I actually finally got through to BB and they open a case and gave me a number of good ticket for 3 days...  The first tech support was a dunce and she told me that 7 hours was taken long to upgrade software, so she told me to unplug and re install...  That solves nothing, only bricked my torch, even though she was right about one thing 7 hours is far too long, but it does not solve anything...

  then I recalled in support of BB using my ticket number... and here I actually spoke to somebody who knew what he was doing...  We connected through desktop remotely, and he guided me...

  He told me to never update device software when the software asks you to update...  I told him, I was getting a white screen and it says App Error 200...  He told me that we have a clean wipe and install everything new facility...  He has directed to the site from ATT and I DL the latest peripherique.246 software...  Then after it DL'ed I installed;...

  then he had me to connect the device again AND GO INTO PROGRAMS CAN record B\LACKBERRY

  then find charger, here, he had me select the apps I would like to, and then click Next...

  then after 5 minutes it finished loading, he then told me to wait another 10 minutes for the device to reboot and then my torch works!

  If anybodys touchscreen doesn't work more or torch is made of bricks, I highly recommend doing this procedure...

  I called BB again and had them send me an email for accurate insrucions, so I recorded in case this happens again... Here it is...  Keep in mind first you need access to the ATT site will link you to the site Web de Blackberry and then DL file then open and install and do the following...

  Check that the device client software is installed on their computer, or it won't work.
   
  1. click on the start menu
  2. go in my computer
  3. go in: C:/Program Files/Common Files/Research in Motion/Apploader
  -If its 64-bit windows, it will be C:/Program Files(x86) /Common Files/Research in Motion/Apploader
  4. double-click on "loader.exe" (it may be called "loader" according to windows settings)
  5. a window opens saying "welcome in the application loader wizard." Click next
  6 next, where it is written 'Connection' to ensure that either "USB - PIN:" or "USB - PIN: UNKNOWN" appear. ""
  7. click on next. It take a while to connect to the device and then view the Application selection screen.
  -L'application selection screen will be a list of application control.
  -Items that are checked will be installed, if they do not already exist on the device.
  -Items that are not checked will not install, and if they already exist on the device they will be deleted.
  8. ask the customer to scroll through this list and check all applications they know they would like on their blackberry.
  9. once everything looks good, click Next.
  10. click on the Advanced button.
  11. make sure that 'remove all previously installed applications' and "Delete all application data" is checked.
  12. click Next.
  13. If loader.exe asks you if you want to automatically back up and restore data, select "do not automatically backup and restore."
  14. click Next and then finish
  15 advise the customer that this process can take anywhere from 20 to 40 minutes, and everything they do during this time is to ensure that the blackberry is connected. The first time that their blackberry starts after this process, it will stay on the screen of the hourglass for about 10 minutes, nothing to worry about.
   
  Once the client can see the home screen of their blackberry, they're OK disconnect.
  The customer will have to re - turn on their radio, they can do so by going to manage connections > select Mobile network

  Sincerely,

  Sarah
  BlackBerry customer support
  Research In Motion Limited
  Tel:
  NA toll free: 1-877-255-2377
  UK toll free: 0808 100 7466
  Europe: + 44 1753 558400
  Around the world: + 1-519-888-6181
  E-mail: [email protected]
  Web: www.blackberry.com

• Frozen blackBerry Smartphones home screen! need help!

  Hello

  I was downloading some application and such today on my moms balckberry curve 8520

  then I downloaded two themes, the first restarted very well and worked when she came back

  However, with the second that it restarts and then he came and there no been frozen / failure

  on the home screen, I tried to take the battery etc, but it continues still to be!
  can someone give me some help before I the take it back to the shop.

  Thank you

  1. Start the smartphone Safe Mode - see KB17877for instructions.
  2. On the smartphone home screen, go to Options > Applications (depending on the theme, there may be settings > Options > Applications).
  3. Select the theme that you think is suspended to the device, press the Menu key, then select Remove.
  4. Pull the battery to reset the smart phone and allow it to boot.

• Sencha shows white screen on Simulator and device application

  Hello

  I developed a sencha sample application using Sencha Architect (2.2.0) and able to see the screen on the emulator to ripple. After generation successful application using emulator waving, when I try to install the application on the device and blackberry simulator (9900,9860) is showing the white screen.

  I applied the changes for window given in link below:

  http://www.Sencha.com/Forum/showthread.php?252232-guide-deploying-Sencha-touch-2.1-as-a-BlackBerry-n...

  Always on display white screen.

  Help, please.

  I removed the circumvention of the viewport from app.js and it works fine now.

• BlackBerry Smartphones TOTAL CRASH - cannot use the device

  

  I have a new BB9700. With desktop manager, I downloaded ubertwitter, Internet installed a few apps gmail (gmail, google maps). Mounting ubertwitter forward while the action of the install in deskop manager could not be carried out, he was not moving, so I cancelled it. All worked well for a while.

  Then, while typing a messege in blackberry e-mail phone went completely blank (white screen), and the hard reset itself and after initialization, it entered Setup for beginners. Therefore, when you cancel the Setup program it shows in the BlackBerry 5.1.0.90 front line platform and a list of the BB apps, ATTMusic, BrickBreaker, calculator, calendar, address book and so on. When you click on any one of them it says: "error at startup of net_rim_bb_file_explorer; module not found "net rim_bb_browser_lib." Or similar.

  The only thing that works is calculator, Memo, password keeper, and options. With the options, I can access the applications list and delete some of them if necessary.

  All options settings are erased from the options.

  What is interesting is that I can return phone calls after I get a missed call. The phone does not ring, she is silent, but I get a notice of missed call, and I can return from the call.

  Does this mean that failuire of Fund Manager to complete the following action cause BB to completely erase? This means that I have to reactivate the phone (BES) and start from scratch?

  I'll try that: total hard deletion, with a clean install of the soul (5.0) to the Director of bureau, BES re-activation fees

• Start-up and white screen issue after updating to v10.11.5?

  I can't say 100% that my problems are related to the last update, but I thought I'd ask.

  I've updated about 4 or 5 days ago, and although the questions did not begin immediately, they start after the update. It should be noted that I have never had issues like this before.

  Here are some of my questions on my MacBook Pro (17 inch, early 2011), 2.2 GHz Intel Core i7, 8 GB at 1333 MHz DDR3, Intel HD 3000 512 MB graphics card

  1. the monitor will sometimes go haywire and a strange split, screen where the mouse can go to the left side of the screen and reappear on the right side of the screen, because the office is now split into two

  2. computer crashes and the monitor starts flashing to show a blue zigzag striped background

  3 freeze during startup and never restart computer. Occasionally, it will start very well, but the computer locks upwards at some point while using

  4 computer at boot flashing out to a white screen then restart never

  Thanks for any help.

  Now I'm starting to think my problems are related to a single user, sign in. Only 2 people use the computer and my connection seems to be fine. No crashes or anything like that.

  The problems start when my wife logs in to his user account.

  Thought I would mention it.

  Any help/response would be appreciated.

• Satellite C855 - white screen after BIOS update

  Hello

  I am a beginner user,
  I have Satellite C855
  Yesterday, I downloaded a 'update BIOS"that was sent to my computer.
  Since that my screen is blank, there is a hum in the background.

  I have a recovery back up on my external hard drive, but of course, the screen is blank so I don't know how the product.

  I think I must have downloaded a model or the update was not compatible.

  Hello

  White screen do you mean that nothing appears on the screen?
  You see the start screen of Toshiba, or if you are able to access the BIOS?

  Where this is not possible, try this:
  Disconnect the power adapter, remove the battery.
  Press and hold the power button for about 30 seconds.
  Then connect the two parts (batteries and AC adapter) for the laptop and try to turn on the unit.

  In case this would not solve the problem of the laptop, I'm scared of m the BIOS update was not completed successfully and I think that only authorized Toshiba service provider would be able to help you.

• BlackBerry smartphones, why not get OS updates on my priv

  Please Help Me.why not updated operating system on my my carrier AT & T im in Indonesia priv... Please help me. contact me
  E-mail:

  Hi @erik1991

  To bookmark this KB

  Updated software, not received the AT & T unlocked brand PRIVATE when you use a non - AT & T SIM card

  http://blck.by/1UjMpiZ

  You can eventually reload manually as a workaround using the steps described here.

  How do I reload the BlackBerry smartphone powered by Android OS

  http://blck.by/29jC0nz