Tower or disable Windows features displays the empty dialog box

I go to control panel > programs and features and click then on "Turn Windows features on or off". I get called "Windows features" dialog box that says "Please Wait". After 45 seconds, this dialog box becomes empty and nothing is displayed.

I ran the twice System File Checker, but it shows no problem. I did repair Startup (by pressing F8 key so that Vista boots) but the problem persists.

As suggested on some websites of support, at the command prompt, I have ran reg delete HKLM\COMPONENTS /v StoreDirty but had "error: the system was unable to find the specified registry or the value key.

I tried http://support.microsoft.com/kb/931712 and it's of no use to me.

I can't do a system restore I don't know since when this problem started can be 1 month back or can be 6 months because previously I had no need to turn on the features of vista as an option.

I use a stand-alone HP laptop (Intel Core 2 Duo 2.0 Ghz) with Vista home premium pre-installed, and I also installed SP1. Please do not suggest format me my laptop and do a fresh install of vista that HP never gave me the operating system DVD.

What should I do now? Help, please!

Hey Anshul Rastogi,

Thank you for your response.

You are able to run updates on your system?

If Yes please make sure you have all the updates installed on your system.

Please see the following article to guide you through some troubleshooting steps: http://support.microsoft.com/kb/934538

Please perform a system update and also walk through the troubleshooting steps in the above article and let us know if any of the two solves your problem then that otherwise we can take the next step and find a solution for you. The next step is to restore your system back a month to see if this is useful, and if not then do a restore of the system to the next restore until you find one that allows your system to the function you are eager to point.

Robyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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