Trackpad and keyboard Macbook Pro retina don't work

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• Trackpad and keyboard Macbook Pro problem

  Hello

  It's been a few months that I have a problem with my Macbook Pro, indeed the trackpad doesn't work at all and the well-tempered clavier from time to time (duty to restart).

  MacBook Pro (retina, 13 inches, end of 2013)

  OS X El Captain version 10.11.5

  I saw that Apple had released a patch pour these problems: this update is recommended pour MacBook Pro (retina, 13 inches, end 2013) models. It solves a problem of non-response of the keyboard and the trackpad multi-touch integrated.

  But I can't install the update because it is no longer supported...

  Do you have a solution?

  Many thanks,

  Kind regards

  Hello. This article can help you If your Apple wireless mouse, keyboard or trackpad is not working as expected - Apple Support

• MacBook Pro retina don't stop/restart

  I got my macbook pro for a little over a year and I have never had any problems with it. Recently, about a week or two ago, I noticed that I couldn't turn it off or restart. I don't know what caused this problem, because the only thing I did was remove about 50 gigabytes of Doctor Who. I have also noticed that when I was playing Minecraft, once I left the problem Java would remain open and would not disappear until I manually had to shut down my computer. The same observation is for diagnostics of apple. I would like to 'force quit' the program, but it would remain open with the small point below until I had manually restarted my computer. I don't think manually restart it's a good thing for my computer, so I try to do as little as possible. I have reinstall my operating system (I think), but that has not solved the problem. Is there a simple solution for this, or should I bring it to the geniuses of Apple?

  You have a Wacom tablet software on your Mac?

• My MacBook Pro retina does not work on battery backup?

  Cannot run if I plugged the AC adapter, if I check battery heath it shows 29% charged and its normal state.

  Try a SMC reset:

  https://support.Apple.com/en-us/HT201295

  If there is no change, bring the product service.

  Ciao.

• (MacBook Pro retina, 13-inch, early 2015) The built-in keyboard and trackpad multi-touch responds

  Sometimes the Trackpad and keyboard from my MacBook Pro retina, 13-inch, early 2015 responds at the same time, have no other choice I have shut it off by holding the power button.

  Help me to solve this problem, if anyone knows the same problem or someone have it fixed.

  Technical specification :

  Operating system: OS x YOSEMITE 10.10.5

  MacBook Pro (retina, 13 inches, early 2015)

  2.7 GHz Intel Core i5 processor

  8 GB 1867 MHz DDR3 memory

  Storage 128GB PCIe - based flash storage

  Graphics Intel Graphics Iris 6100 1536 MB

  ROM version: MBP121.0167.B14

  Version SCM (System): 2.28f7

  Please make an appointment at the Apple Store - Genius Bar store and bring it into service. If you are in the United States or is unable to make an appointment in this way, contact your Apple store.

• Macbook Air trackpad and keyboard do not respond

  So, the trackpad and keyboard on my MacBook Air (13-inch mid-2013) died mid sentence the other day without discernible reason. No hits, no spill - just throw in the towel. I've had Macs fail before, but it is always due to a catastrophic incident of coffee or a drop of water. All other issues I've ever had, I was able to solve. I'm stumped on this one. Have not been able to find a solution here, so I thought I would post. (The first time poster, so apologies if I did badly.)

  I got a keyboard and a USB mouse and the machine still works perfectly. The only key that works on the built-in keyboard is the key to power. So I did the obvious things:

  -SMC reset

  -Reset the PRAM

  -Start

  Nothing.

  But then I tried a diagnostic test (restart while pressing D) and the trackpad and keyboard we are open! Diagnostic tests reported no problem, but then as soon as I connected from this screen... nothing new. But, as I said, with a USB keyboard/mouse, it works perfectly. I'm typing on it now. Also updated for OSX El Capitan 10.11.5, but there was no joy to be there either.

  So I took it to the Genius Bar and they told me, it would probably need a logic board replacement, but that seems not good not me since everything else works perfectly well. I'm running out of ideas, but I don't really want to leave still on it! Note that it is of course out of warranty too. If there is no simple solution, I am open to get inside.

  I would be recognizing any new thinking that the community might have. Thank you very much!

  Hello

  I'm sorry to say, all signs from your description point to a number of logic board. Without a guaranteed protection or apple, it will cost a little more. Unless you are ready to use a USB keyboard or wireless and a mouse, there is a hardware malfunction that prevents keyboard and mouse operation. Apple uses a program called a "MRI" (Mac resource Inspector) who determines whether a aspect any may be defective, and the Genius Bar has enough experience to say what the signs are pointing. I would like to trust them on this one, it is not just something on the side of software or firmware that you can do.

• 13 "Macbook Pro retina heats up on the bridge and google maps satellite

  Hello!

  I have a 13 "Macbook Pro retina

  I noticed that when using google satellite view maps (no matter if in Safari or another browser) my Mac begins to quickly heat up to 102 degrees Celsius (I use https://www.seense.com/menubarstats/ to measure the speed of the CPU temp and fan, but even without any application, you can easily feel the high temp and hear the blowing fan) the fan also starts to blow at maximum speed. When I left the site everything returns to normal.

  Same thing happens when I discover the overpass in Maps.app. When I left the temperature goes down to normal.

  I can compare the situation with my MacBook Air a years more and I have none of these problems in this regard. Strange that both Mac have only the Integrated GPU. No idea what may cause heat upward? Dealing with the satellite or view 3d demanding for rMBP but not for the older MBA buildings? Both on the latest version of the model

  Thank you!

  Hello there, villovsky.

  Looks like you see increases in temperature and fan problems when using particularly intense applications on your MacBook Pro. The following Knowledge Base article offers up to large initial measures for troubleshooting:

  Reset the management system (SCM) controller on your Mac.

  Before resetting the SMC

  Reset the SMC only after trying all the other standard troubleshooting. Try each of the following steps in this order before resetting the SMC. Test the issue after performing each step of troubleshooting to see if the problem persists.

  1. Press Command-Option-ESC to force stop any application that is not responding.
  2. Put your Mac to sleep choosing sleep from the Apple menu. After that he went to sleep, to wake up the computer.
  3. Restart your Mac by selecting restart from the Apple menu.
  4. Stop your Mac by choosing stop from the Apple menu.
  5. If your Mac does not, forcing the Mac to stop by pressing and holding the button for 10 seconds. You will lose any unsaved in all open applications work.

  If you are using a Mac laptop, which is the power or battery issues:

  1. Unplug the adapter from your Mac and the electrical outlet for a few seconds, then plug it back.
  2. Stop your Mac.
  3. Remove and reinsert the battery, if it is removable battery.
  4. Restart your Mac.

  If the problem is still not resolved, you may need to reset the SMC. See indicators and the steps below.

  

  Indicators that need to be reset your SMC

  After you perform a standard troubleshooting, these symptoms can indicate that a SMC reset may be necessary:

  • The computer fans operate at high speed, even if the computer does not have a very heavy use and is properly ventilated.
  • The backlight on the keyboard not behave correctly on Macs with this feature.
  • The led State (SIL) not behave correctly on Macs with this feature.
  • Battery LEDs, if present, are not well behaved on laptops Mac with a non-removable battery.
  • The backlight of the screen does not correctly to changes in ambient light on Macs with this feature.
  • The computer does not respond to the when you press the power button.
  • Mac laptop does not properly when you close or open the cover.
  • The computer sleeps or stops unexpectedly.
  • Battery does not charge properly.
  • The MagSafe LED power adapter does not have the correct activity.
  • The computer performs exceptionally slowly, even if she is not experiencing abnormally high CPU utilization.
  • Application icons can bounce on the dock for a while when opened.
  • Applications may not work correctly, or they may stop responding after the opening.
  • A computer that supports target display mode does not switch in or out of target display mode as expected, or it goes in or out of view target at unexpected times.
  • Autour lighting of on a Mac Pro I/o ports (end 2013) does not turn on when you move the computer.

  

  Reset the SMC on Mac Laptops

  First determine if the battery is removable. Computers Mac notebooks with a non-removable battery include MacBook Pro (early 2009) and later, all models of MacBook Air, MacBook (late 2009) and MacBook (retina, 12 inch, early 2015). Learn more about batteries for computers laptops Mac.

  If the battery is good behaviour

  1. Stop the Mac.
  2. Plug the MagSafe or USB - C adapter to a power source and to your Mac.
  3. Use the built-in keyboard, press shift-control-Option on the left side of the keyboard, then press the power button at the same time.
  4. All the keys to unlock, then press the power button to turn on your Mac

  If the battery is removable

  1. Stop the Mac.
  2. Unplug the MagSafe from Mac power adapter.
  3. Remove the battery. (Learn about removing the battery in the MacBook and MacBook Pro computers).
  4. Press and hold the power button for 5 seconds.
  5. Reconnect the battery and the MagSafe power adapter.
  6. Press the power button to turn on the Mac.

  The LED on the MagSafe power adapters could change State or temporarily disable when you reset the SMC.

  Thank you for being a part of the communities of Apple Support.

  Kind regards.

• can I change my old trackpad and replace Force touch trackpad on my macbook pro... it's going to work?

  can I change my old trackpad and replace Force touch trackpad on my macbook pro... it's going to work?

  N ° any other hardware and firmware.

• MacBook Pro (retina, 15 inches, beginning 2013) El Capitan 10.11.3, Simple question here: I can't open FinalCut Express (4, I believe). The wheel turns for hours. How can I install/uninstall and will I lose all my old films (for the most part stored on ex

  MacBook Pro (retina, 15 inches, beginning 2013) El Capitan 10.11.3, Simple question here: I can't open FinalCut Express (4, I believe). The wheel turns for hours. How can I install/uninstall and will I lose all my old films (for the most part stored on external hard drives). Thanks for your suggestions.

  You will not lose anything, but the app if you uninstall. If you decide to uninstall use this app to make sure that all the other files which depends on FCE are also deleted however I can't give you any assurance as to whether you will be able to reinstall so that it works correctly. It is a software that has not been supported for almost 5 years and there are conflicting reports as to its compatibility with OS X 10.11. Can't I test it myself.

  Maybe someone else will chime in with their own experiences.

  Russ

• help my macbook pro retina 13inch started itself and turned off while in the case

  as the title, my Macbook pro retina (bought in 2014) is transformed and then turn off 5 minutes later while in his case today, I only noticed after reviewing the event log and seeing a start and stop.  How can this happen? the Mac was definitely off not asleep and I did not put a timer.

  It is unusual for a Mac to act this way, but this is not the first time that I heard about what's going on.

  It looks like a problem SMC and is easily fixed by a reset see here reset management system (SCM) controller on your Mac - Apple Support this will most likely solve the problem.

  If this isn't the case, then it could be a simple sticky switch?

  A visit to a Genius Bar is perhaps a good idea if the SMC reset does not work for you, and a new OSX installation did not help.

• Does anyone have the last manufactured MacBook Pro (retina, 13 inch, mid-2015) and difficulties with her?

  I need comments, pro and con, the most recent manufactured (10.11.3) or MacBook Pro (retina, 13 inch, mid-2015) OS X El Capitan (10.11.2) with 8 GB of memory, 251 GB of storage Flash, 2.7 GHz processor.

  It's nice, something specific you need to know?

• Safari on my MacBook Pro retina 9.0.3 15-inch Version 10.11.3 do not show images on some Internet sites. They appear for a fraction of a second then disappear with a question mark in the Center. The same sites work fine on Chrome and Firefox.

  Safari on my MacBook Pro retina 9.0.3 15-inch Version 10.11.3 do not show images on some Internet sites. They appear for a fraction of a second then disappear with a question mark in the Center. The same sites work fine on Chrome and Firefox.

  I suggest you only begin by taking the measures recommended in this support article.

• Hi, I have a macbook pro retina 15 "(mid-2015) and I would like to connect it to my I-mac to use as monitor." The i - mac is from 2009 and a not a connection Thunderbolt... wouldn't I need a maid in the DVI male? Thank you!

  Hi, I have a macbook pro retina 15 "(mid-2015) and I would like to connect it to my I-mac to use as monitor." The i - mac is 2009 and a not a port Thunderbolt... wouldn't I need a love at male Cable DVI?

  Any help / advice would be much appreciated... Thank you!

  Your iMac has minidisplay port?  Here are the conditions:

  https://support.Apple.com/en-us/HT204592

  Ciao.

• Audio input on mac (MacBook Pro (retina, 13 inch, mid-2014) which has a single audio port for headphones and number of PORT of ENTRY.

  How to do on my MacBook Pro (retina, 13 inch, mid-2014), which has only a headphone audio input port? Do Garageband, or Preferences/audio, or Audioand MIDI or what?

  Connect an audio interface to a USB port to have an audio input, or insert a divider entry in the headphone port. You need additional hardware to have an audio input.

• Screen freezes randomly (Macbook Pro retina 13 inches early 2015)

  MacBook Pro (retina, 13 inches, early 2015)

  OS X Version of El Capitan 10.11.4

  Processor: Intel Core i5 at 2.9 GHz

  Memory: 8 GB 1867 MHz DDR3

  Graphics card: Intel Graphics Iris 6100 1536 MB

  
  

  I bought this MacBook on the Apple store online a year ago, and I must say it has been a very reliable machine up to now. It starts way faster that any laptop I have ever used before.

  However, recently to update my OS on the 10.11.4 version, my screen freezes randomly. The keyboard and trackpad are both unresponsive.  Closing the cover does nothing either, since the macbook won't sleep normally as it would be. The only solution I had was to hold down the power button to force it to close.  This has been extremely frustrating and made me lose valuable data too.  I ran the Diagnostics of Apple and the only error seems to be the battery issue. It has been said, however, that it should not affect the performance of the computer.

  
  

  If someone has encountered this problem, great tips, thank you would be much appreciated!
  

  
  

  Hey, I bought the same macbook 6 months ago, the macbook had several recurring problems, graphic and audio glitches, what happened was, sometimes (for watching movies, or playing games) the screen went black with a red line on the left side of the screen, then after 2-3 seconds screen is returned to normal, and then there was a glitch-audio distortion that attaches after 10 seconds - 1 min.

  I have tried to solve this problem, because to the 4months, 2 authorized repair shops are rendered as well an apple store, they told me that the tests have said everything was perfect, they failed to reproduce this problem, and that is probably a software problem, it wasn't, because I did everything to eliminate the risk that this was a clean install os software problem to use different browsers, readers different flash etc.

  About a month and a half my macbook froze for the first time exactly like yours, frozen screen, slider became unresponsive, caps lock light insensitive, trackpad locked (didn t click), closing the screen was always on the apple logo. I did exactly what you were doing, forced to shutdown by pressing the power button.

  I was furious, thinking that this is an escalation of the hardware failure and he was in awe of this next step is to "die".

  The next time he "froze" again, I went to the apple store nearby with the macbook in a frozen state and demanded that they fix it, I insisted the guy writes it down and describe the exact condition of the macbook was when I took it to them, and he said that they will run tests and see When I tell him that it is the "millionth" time test you my macbook, he said, that even if the tests show nothing they will replace the logic board, we signed a "service record" who says that they will replace the logic board and the battery and for the first time that I was happy they will finally fix.

  I was wrong, they called me a week later and say we took some tests and everything is ok, it was the last straw, I did not pick up the macbook and said that I will not pick up unless they fix it.

  Next day I went to the store and made a big fuzz, saying: I have contacted the Ombudsman, and I'll still take legal action if they didn't fixed it the next day.

  Next day I went and they had replaced the logic board so the top-case with battery.

  The reason I say this is, their support at least in my case, it was terrible to the point that I preferred to throw the macbook in the trash and never look back, you can't really imagine how long it took me to convince to repair or replace, for 4months I was on the phone or online chat and was flowing like a ball from one to the other.

  If you are still under warranty, go directly to the apple store and request a fix, when I say request, do not be polite, don't bite on phrases like "we will do everything, so you won't have to come back again," go aggressive mode, because at least in my case, be polite did not help, the best thing would be, when it freezes again not turn off it take it straight to the apple store.

  Another thing is, I had a battery problem when running the diagnostics, whenever I gave it to them they said oh "battery is ok, sometimes the tests fail," my argument? If the tests fail how do you rely on them...

  Go and demand, it is their responsibility to fix, 3 and a half months being polite is not done, I'm aggressive and stares at me in 1 week.

  Good luck