Tray 3 paper jam 13.20.00 for HP Color LaserJet 4700dtn

We have a

HP Color LaserJet 4700dtn

which gives the message paper jam in tray 3 13.20.00

I watch a video on a similar printer and photos on the model 4730

but I can't seem to locate a paper sensor/banner (if it exists)

for this particular model.

Suggestions?

There are three trays on this unit.

We decided to remove the offending set and that is the problem solved

It said users, since they have many other printers to use, that works of this unit, but with two trays.

As it is a color model and now it works, they were happy.

We have the tray offending in our office and we will watch more closely if something seems suspicious, but for now, the device works

Tags: HP Printers

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