Trend Micro Internet Security will not uninstall

I have a new Windows 7 Professional 32 - bit Latitude E6500 that drives me crazy. It came with a trial version of Trend Micro Internet Security installed and it's not far, at least not with elegance. Here's what I've tried so far:

  1. Uninstall via programs and features - she would get about 2/3 of the way through and hang for hours until what force you a restart. Didn't matter if I stopped first of services.
  2. Remove the menu start - Trend Micro - uninstall Trend Micro... This would launch the installer even with the same result.
  3. Try Windows Install Cleanup Utility - it would flash some info too fast to read on-screen. In the long run Trend Micro services remained.
  4. Using TISTOOL. EXE of Trend Micro, 'Trend Micro Diagnostic Tool'. This seems to actually get rid of the application well enough. Unfortunately, it kills my network interfaces (Ethernet and wireless) as I have never seen before. I was able to restore the functionality of ethernet by removing the ethernet card in the Device Manager and allow it to be re-installed. But it did not work for the wireless. The wireless adapter is listed in the device and under network connections Manager (and activated). But he is no longer an option to detect wireless networks. I can only solve the problem by performing a restore of the system to an earlier time. This of course brings Trend Micro from the grave too.

The thought of formatting the hard drive and starting over because of this bundled crapware is really unpleasant. I read the other messages on the Internet with exactly the same issue, but none have provided a solution. I was unable to find manual instructions to uninstall. If anyone has any suggestions I'd love to hear them.

Hello. I encountered a similar problem on a Latitude E5420 client.

When I ran the 'change' option (there is no 'uninstall' option) applet programs & features in the Panel, she gave me an error 1719 and mentioned that the installation service could not be accessed.

I was able to uninstall it like this:

Navigate to c:\program files (x 86) \trend micro\client server security agent

Search for the file named ntrmv.exe (I'm not sure it was .exe because extensions were not visible).

Right click on ntrmv and click on "Run as Administrator".

This produces the uninstall program and successfully completed.

Tags: Dell Software

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