Trial of Illustrator CC does not let me use Image path?
Hello!
I recently downloaded the demo of Illustrator CC for my Macbook pro update and eventually found that it won't let me use image trace or even pull up to the tracing control panels... I can pull up the area of follow-up work, but if I try to click 'trace image' nothing happens and if I try to open the presets dropdown, even when nothing happens... The title of the principal in the drop-down menus, track of the image or a form any tracing is not found...
If the tracking is not included in the trial and I just did not get the memo or something wrong?
Thank you very much for any help!
caitln,
You can start on the following and we hope that you will get only the easier until it works, or someone comes up with something better.
Here is a general list of things you can try when the question is not in a specific file (you tried/made some of them already). 1 and 2) are easier for temporary strangenesses and 3) and 4) specifically may be corrupted preferences):
(1) close Illy and open again.
(2) restart the computer (you can do that up to 3 times);
(3) close Illy and press Ctrl + Alt + Shift / Cmd + Option + shift during startup (easy, but irreversible);
4) move the folder (follow the link with this name) with closed Illy (more tedious but also more thorough and reversible);
5 look through and try the relevant among the other options (click on the link with that name, item 7) is a list of the usual suspects among other applications which can disturb and confuse Illy, point 15) applies to the maybe CS5, CS6 and CC);
Even worse, you can:
(6) uninstall, run the vacuum cleaner tool (if you have CS3/CS4/CS5/CS6/CC), and then reinstall.
http://www.Adobe.com/support/contact/cscleanertool.html
Tags: Illustrator
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