Tried to copy a data disk to another disk using Power2Go received message Power2Go has stopped working any suggestions?

Tried to copy a data file to another drive using Power2Go disc.  Received message that Power2Go has stopped working any suggestions.  I tried to uninsall the CyberLink program and reinstall from Recovery manager.  I have a HP with Windows 7 Home Edition computer.

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Hello

1. were you able to burn the disc before using this software?

2. you remember to make changes to the computer before this problem?

3. are you able to burn the disc using Windows Media Player?

Look for error messages in the event viewer for detailed error information.

Open event viewer

http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer

What are the information contained in the logs of the event (Event Viewer)?

http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

Follow these methods.

Method 1: Check to see if you can burn the disc using Windows Explorer

Burn a CD or DVD in Windows Explorer

http://Windows.Microsoft.com/en-us/Windows7/burn-a-CD-or-DVD-in-Windows-Explorer

 

 

Method 2: You can perform a clean boot that allows to check if other services third party is causing a problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Please note: after troubleshooting, make sure you start the computer to a normal startup mode.

Tags: Windows

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