tried to create an account with xbox (software on my computer) and it won't let me download anything from there. Is there a setting I need to change or take it back to the store?

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  How to stop the blue e screen to start the computer and also if you try to download anything:

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  -------------------------------------------------------------------------

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  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, 3rd party keyboard and
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  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly
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  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  The Options or Vista recovery disk Startup Repair

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  .