Tried to install iTunes 10... error message... couldn't access network location \common files\.

Hi, I have really not much about computers, I'm sorry. I tried looking for answers myself but I do not understand much of the language and I don't know if I read the appropriate information.

I wanted to update my iTunes on my computer (Windows XP) but it doesn't seem to work when I searched for upgrades and click Yes, I want to update. Nothing happened.

So I uninstalled my iTunes and I tried to install iTunes 10. But when I did, I got an error message with the title of iTunes + QuickTime... say... couldn't access network location \common files\.

I uninstalled QuickTime, hoping that would help, but of course not knowing what I was doing. It did not help.

What I Googled, it seemed I had to look at something in the term. I arrived at the spot but have not seen any obvious errors. But then again, I had really no idea what I was looking at!

I would really appreciate if someone could help me with a language very very basic.

Thank you very much.
-Emma.

It is a Forum Vista, not XP one, maybe you should try this Forum because there will be more applicable to your operating system.
http://social.technet.Microsoft.com/forums/en-us/itproxpsp/threads

See if these items are easy to follow?

Remove and reinstall iTunes, QuickTime, and other software components for Windows Vista or Windows 7 (also for the links of XP).
http://support.Apple.com/kb/HT1923

Internal error: failed to get the path of the file directory common 64-bit
http://social.answers.Microsoft.com/forums/en-us/w7programs/thread/dc02d25a-E26d-4F74-a8d0-73858b5a0d07

If you read the link above here is a relevant .jpg of XP
http://CID-db58e4a03b3dccab.Office.live.com/self.aspx/public/current%20XP.jpg

Have you tried the Itunes forum to see if there are similar stories there?
iTunes for Windows
http://discussions.Apple.com/category.jspa?categoryID=150

Tags: Windows

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