Tried to turn off my computer and it froze. Now, the desktop does not load and I get a message saying that Windows Explorer is not responding

Original title: virus Possible?

I am running Windows Vista Home Premium on a Toshiba laptop. The last time I tried to stop it, it froze (got as far as the last screen showing 'close', then didn't). The next time I turned it on the desktop would not load completely (white screen, no desktop icons, accesses start bar) and if I click on the desktop I get a message saying "Windows Explorer is unresponsive. I tried to scan antivirus, but that also froze. I ran Microsoft defender several times, and it always freezes on C:\windows\system32\cmd.exe. While I can access internet Explorer, I can't click on the links that would open a new page (gel once more). Finally I can't yet do a reboot or a full stop. If it's a virus, how can I solve the problem when no anti-virus software is running?

Any help would be greatly appreciated! I just moved across the world and have little knowledge of computers (but I'm much less following the instructions!). The last thing I need is for my laptop to be drunk so I can't communicate with the House...

Hello

Since you have had that protection antivirus in the next message will be methods to
carefully check for malware.

TrendMicro must be uninstalled and replaced<- this="" is="" a="" must="" do!="" if="" you="" have="">
problems to check with TrendMicro.

Instructions/TrendMicro removal tool
http://eSupport.trendmicro.com/1/How-do-I-remove-old-or-new-versions-of-trend-micro-products-in-my-comp.aspx

How can I uninstall my Trend Micro program removal tools fail?
http://eSupport.trendmicro.com/pages/how-do-I-uninstall-my-trend-micro-home-and-Home-Office-program-if-the.aspx

List of tools to clean/uninstall anti-malware programs
http://answers.Microsoft.com/en-us/protect/Forum/protect_start/list-of-anti-malware-program-cleanupuninstall/407bf6da-C05D-4546-8788-0aa4c25a1f91

Uninstallers (removal tools) for common antivirus software
http://KB.eset.com/esetkb/index?page=content&ID=SOLN146

------------------------

Here's what I use and recommend: (these are all free and very effective versions.)

Avast and Prevx proved extremely reliable and compatible with all I have
launched on them. Microsoft Security Essentials and Prevx have also proven to be very
reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

Avast Home free - stop any shields is not necessary except leave the file system, Web,.
Operational network (Script and behavior are also recommended in Ver 6 +).

Prevx - Home - free

Windows Firewall

Windows Defender (is not necessary if you use MSE)

Protected IE - mode

IE 8 - SmartScreen filter WE (IE 7 phishing filter)

I also IE always start with asset if filter InPrivate IE 8.
(It may temporarily turn off with the little icon to the left of the + bottom
right of IE)

Avast - home - free - 7.x stop shields you do not use (except files, Web, network, &)
Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
disabled - click OK
http://www.avast.com/free-antivirus-download

Or use Microsoft Security Essentials - free
http://www.Microsoft.com/Security_Essentials/

Prevx works well alongside MSE or Avast

Prevx - home - free small, fast, exceptional protection CLOUD, working with other security
programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here
or use Google to see how to remove.
http://www.prevx.com/   <-->
http://info.prevx.com/downloadcsi.asp?prevx=Y<-->

Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
(not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
never find anything of note that I started to use this configuration.
http://www.Malwarebytes.org/products/malwarebytes_free

=======================================

Do not type the sfcdetails command, copy and paste.

Many files that SFC cannot resolve are not important.

Start - type in the search box-> find CMD in top - click right on - RUN AS ADMIN

put the command from below (copy and paste) in this box and her and then press ENTER.

findstr/c: "[SR]" %windir%\logs\cbs\cbs.log > sfcdetails.txt

who creates the sfcdetails.txt file in the folder that you are in when you run it.

So if you're in C:\Windows\System32 > then you will need to look in that folder for the file.

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
in Windows Vista
http://support.Microsoft.com/kb/928228

This creates sfcdetails.txt in C:\Windows\System32 find and you can post the errors in a message
here. NOTE: there are probably duplicates so please only post once each section error.

You can read the newspaper/txt files easier if you right click on Notepad or Wordpad then RUN AS ADMIN - then
You can navigate to sfcdetails.txt (in C:\Windows\System32) or cbs.log (in C:\Windows\Logs) as needed.
(You may need to search sfcdetails.txt if it is not created in the default folders.)

=================================================================

Did you do checks memory and updated the BIOS, chipset of low level drivers and major
embedded and separate device drivers?

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

Tags: Windows

Similar Questions

Maybe you are looking for

  • iBooks author version 2.4.1 or 2.5

    My iBook, author, dialog box says 'about' this is version 2.4.1.  The MAS said that the version the most recent is 2.5, but it does not show an available update. I have NOT upgraded yet to Sierra, so it is possible that 2.5 is available after update,

  • HP ENVY M6-1105dx: Synaptics Touchpad freezes briefly after typing

    The touchpad of my HP Envy M6 1105dx hangs for several seconds after you type on the keyboard, each time. This problem started after I upgraded to windows 10. My drivers are up to date. I tried to uninstall and reinstall the drivers, but that has not

  • Satellite M60-167: display problem

    Hello 3 days ago, I bought a new Satellite M60-167. Now I have some problems with my screen, maybe it's broken. Whenever the screen resolution changes, I have a few white artifacts (looks like white stripes) in the upper right corner. If I have the b

  • OfficeJet Pro 8615: Officejet Pro 8610 vs 8615?

    What is the difference between the 8610 Pro Officejet and 8615? I went to the HP website and the section with the Officejet Pro printers.  There, you can make comparisons, but they don't even list the 8615. BTW, is there something wrong with this web

  • How can I use 'fscanf' and 'fread' (matlab code) in Labview

    Hello, all,. I'm trying to write a VI according to my matlab file, now I m confused about 'fscanf' and 'fread ',. I used the VISA-reading slot - VI for the function 'fread' but who don't know for the "fscanf. and I don't know how to read the datamatr