Tried to update my creative cloud and got an error Code: 72
Tried to update my creative cloud and got an error Code: 72 - Customer Contact. Any ideas on how to solve this problem?
Hello
Please check the thread error code: 72?
Or you can follow https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
Let us know if this helps!
Kind regards
Aurélie
Tags: Adobe
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See if the following can help:
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Hi carlottav39691716,
Please see the following links:
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Waiting for your response.
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Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
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-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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Hi Heather,
You can follow the thread: creative cloud update - error code: 3 where this problem is already discussed and resolved.
You can also follow article: error "Unable to install" received when installing Adobe Creative Cloud desktop application that will help you solve the problem.
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Hi slawek,.
Please see the thread below where this issue was discussed:
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I'm trying to download the creative cloud and the installation program is unable to initialize
Reference:
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Try to download the app from the link below:
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Hi after windows 10 almost killed my laptop and I had to restore to factory settings I tried to re - install creative cloud and get the following message "WE ENCOUNTERED THE FOLLOWING PROBLEMS: INSTALLATION FAILED TO INITIALIZE program.» Please DOWNLOAD ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. "then I tried to download the Advisor to support that to find it is no longer available. Accept payment until this problem is solved we know how to solve this problem?
first of all uninstall cc on your computer.
Run the vacuum cleaner by, http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer and reinstall the cc, Download Adobe Creative Cloud apps desktop application | CC free trial Adobe
If that translates into the same initialization error:
start at the top and work your way down to apply applicable patches until your problem is solved.
If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
If your error is:
"Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.
first of all, rename folder OOBE OOBE.old.
to find the OOBE:
Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE
Win 32 bit OS: Program Files \Common Files\Adobe\OOBE
Mac os: HD > library > application support of > adobe > caps
Mac os: USER > library > application support of > adobe > OOB
If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
If you use an installation dvd:
Copy the contents of the drive in a desktop folder and install from this directory.
If you are using a mac:
1. try to create a new user account in Mac with administrator privileges.
2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the
3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.
4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.
5 restart the installation.
If everything is applicable above fails, check your Setup logs:
http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html
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