Troubleshooting external video and thread unique docking station

Try to group all threads dock into one video.  This will help me to collect information on what is and is not working there, and get it to engineering to solve.    I will edit this first post to maintain the all updated in one place.  This should make it easier to find information in the future.

Steps to follow before reporting a problem:

(1) check the revision on your dock.   If you look at the bottom of the docking station, you will see a variety of labels.   The PPID label is on the right side of the group labels and will include a number of review at the end.   Make sure you have a revision A01.   If you A00, and if the video does not work after trying the remaining steps in this guide, please contact support and have your A00 with A01 replaced.

(2) be sure to update your device to the latest version of the BIOS (currently the A11 for the 713 x) and A07 for the 5130.  For the 713 x, select the version appropriate for your product.

(3) upgrade to the latest version of the video driver.   It is currently for the 713 x 3496 and 3366 for the 5130 (note that this driver 5130 is packaged in A06 chipset driver).

(4) connect your monitor (s) to the docking station.   The preferred method is to use directly DP to DP or HDMI to HDMI cables.   Dongles will work, but note that the DP dongles must be 'active '.   DP ++ (non-active) dongles will not work with this docking station.   Passive HDMI dongles are OK.   Use dongles and cables of good quality.   Monitors must be HDCP.

(5) turn on monitors and set up an external video via the options of the Intel graphics driver or the WIndows Devices/project option.   The 5130 will support the LCD + external display a screen (two screens can reflect the content if you wish).  713 x will support the LCD + two external displays (each unique content display).  713 x will support daily chained DP 1.2 monitors.  Two external monitors can operate at FHD (1920) and one external monitor through DP can support 2560.

(6) at this point, your external monitor should work.   If this is not a couple of additional troubleshooting follow the steps.

6.1) remove and reinsert the cable from the monitor at dock.

6.2) to ensure that the current dock is good (the LED on the front of the docking station must always be on when power is present)

6.3) make this monitor has good source of selected entry and that the wiring is routed to the appropriate ports.

6.4) compressed Undock and redock to see if a change occurs.

6.5) 6.5) for tablets of 713 x, try to roll back the driver A00 video 3316 to see if that makes a difference.

(7) if the video still does not work as you expect, please post in this topic with the following information.

(7.1) the confirmation that you have tried the steps above and that you have indeed an A01 docking station.

7.2) of the make and model of your monitor (s).

7.3) information (e.g. How is everything connected) configuration

7.4) If you use several dongles, brand and model of the dongle if known

7.5) problem specific (s) you encounter.

Pay attention to the updates to this thread that develops information.   I'll update below tables quite frequently - I need to dig up the test reports and add all this information here soon.

List monitors confirmed the function:

1907WPc (DVI)
2007WFPb (DVI)
2407WFP (DVI)
E248WFPb (DVI).
P2213 (DP, DVI)
SP2208WFPt (DP/DVI)
U2410 (DVI/HDMI/DP)
U2413 (DP)
U2711 (DVI/HDMI/DP)
U3011

List of monitors who may have questions:

U2312 (DP to DP) - no video sync with 3412, seems to work with 3316.
U2412M same as U2312
ST2220L (HDMI to HDMI) - not detected after dock power removed/reinserted.   Workaround is to remove HDMI and power of dock, plug in power first and then HDMI.
ST2340t (HDMI to HDMI with USB 3.0 touch) - Tablet believes monitor USB after the suspension/recovery

Acer G246HL - DP flickers / picture does not fill the screen (with active ingredient DP dongle cable), another where monitor does not work.

Dell E198FPf - DP flickers / picture does not fill the screen (with active ingredient DP dongle cable).

NEC LCD17V-BK - DP flickers / picture does not fill the screen (with active ingredient DP dongle cable).

ViewSonic VA702b - DP flickers / picture does not fill the screen (with active ingredient DP dongle cable).

Acer AL1716 - DP flickers / picture does not fill the screen (with active ingredient DP dongle cable).

E2209Wc - work via HDMI, but not through DP

AOC E2450SWH - HDMI works fine, DP to HDMI (Astrotek AT-DPHDMI-MF Active) flashes.  DP to VGA (Comsol DP-VG-AD) flashes.   Persistence concerns.

Dell P2314H - DP to DP - delay important, does not at all or its blinking.

Dell P2314H - DP to DP - long delay for monitor DP to come after that HDMI works.   OK with monitor power off.

E2209Wc - DP/DVI displayport topology looks but monitor will not work.

Dell P2414H - DP only works 10% of the time

Dell P2210 reference - DP only works 10% of the time

Dell P2210f, 2210-t, 2210Hc - do not work DP to DP

Dell E220Wf - won't work not DP/DVI

Dell 2009Wt - won't work not DP/DVI

Reference Dell 2213 - some work, some don't?

Dell U2413 - no video via active DP HDMI adapter, works very well with the right RFP

Dell 2414Hb & failure 2009Wt - DP to DP - Dell to detect again after cycle dock, only mirrors, extend.

HP LA1951g - flicker when using VGA, OK with HDMI/DVI

P2210f - OK with DP DP, problematic in the case.

Dell U2412m - does not work with DP

Dell S2240M - does not work with DP to DVI active

P2314H - DP to DP fails to reconnect after sleep cycle

List of dongles confirmed the function:

Questions cable gold plated active DisplayPort to HDMI male/female adapter (tested on 7130)

Questions cable gold plated active DisplayPort to DVI male/female adapter (tested on 7130)

Bizlink Dual Link DP to DVI (out of stock at the moment)

List of dongles confirmed having problems:

Any DP ++ (passive) dongle - dock can't DP ++ (passive) DP dongles.

Thank you!

What do guys for the monitors to u2312 and u2412?

Tags: Dell Devices

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