Troubleshooting of Mac 10.7

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• HP Envy 110 series D411a: where can I download HP Scan for Mac?

  I am troubleshooting my MAC which has recently ceased to be able to undertake analyses via HP Scan ("year error occurred").

  I will uninstall reinstall and HP scan - however, I don't know where I'm going to the HP scanning software from.

  Can someone please help and provide a link to where I can download HP Scan and the software for MAC?

  Thank you very much

  Mast.

  Hi Matt,

  I guess that you have one of the latest versions of OS X?

  Below is the link to get the software for the Mavericks (10.9) or Yosemite (10.10):

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-125882-3&cc=us&DLC=en&LC=en&OS=4182&product=5070125&sw_lang=

  Be sure to check the HP scan option during installation.

  If you have another version of operating system do not forget to specify what version it is.

  Shlomi

• All-in-one Officejet J6480: glass J6480 scan fails: "Sorry, an unknown error has occurred." Mac OS 10.5.8

  (Officejet J6480 all-in-One, PowerMac G5, Mac OS 10.5.8, wired ethernet/WLAN) Sweeping the window stopped working and gives message: 'error. Sorry, an unknown error has occurred. "That's all. I can always scan the ScanPro application if I run first of all of the computer, but nothing of glass - i.e. manually, using the buttons on the control panel of the camera itself - to one of the destinations, I tried (PDF preview.), JPEG, HP Photosmart, etc..

  I uninstalled the software suite HP, reinstalled (latest version: 9.7.1), and engaged in the installation process, it has been completed successfully. But no change in behavior.

  I tried the procedure in a similar position:

  Re: Officejet J6480 all-in-One, scanning does not work anymore

  21/02/2010 19:02

  OK, one more not - we will reset the printing system: right click - Sys Prefs, Print & Fax - (control) the area of the print queue and select Reset printing system. -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

  .. .but the behavior of my printer has not changed, and the error message is still the same, when I tried to scan from the glass. Any help?

  Hi @jcoronat,

  Welcome to the Forums of HP's Support. I understand that you get an error when you try to scan. I would like to help.

  I took most of these steps from a post of Sunshyn2005. To be honest, all I did is to change the links to software, but the post is enough onsite for troubleshooting of Mac software.

  Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Manually uninstall the remaining files potentially - I apologize in advance is not a fun task! I'll try to make it easy to follow. Some of the files described in the following steps can be found, if you can't find one of the files or folders on your computer, do not be alarmed.

  Move the files or folders to the Recycle Bin, drag and drop

  • Macintosh HD/Applications / /Hewlett-Packard folder
  • Macintosh HD/Library/Application Support /- delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders on HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
  • MacintoshHD/Library/Frameworks/HPServicesInterface.framework
  • MacintoshHD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture / TWAIN Data Sources /HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

  Move the Macintoshloginwindow.plist on the desktop. NOTE: Does not delete the loginwindow.plist file during the manual uninstallation may cause uninstall be retained.

  • In Macintosh HD/library/printers/hp - delete the folder
  • In Macintosh HD/Library/StartupItems, drag the following files in the trash, IO HP and HP trap monitor
  • In Macintosh HD/users/username (this should have a symbol of a house next to him) / Library/Preferences, drag the following files to the Trash: * all files starting with com.apple.print, * all files starting with com.hp, * all files beginning with Hewlett-Packard, * files starting with HP or hp
  • In MacintoshHD/users/USERNAME/Library/printers, drag all all-in-one printers listed here in the trash.
  • Drag the icons of HP from the dock and drop it onto a blank space on the desktop. The icon will disappear.

  Close all open windows.
  Turn it back on.
  Empty the trash.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

• Flash CS6: Can't access fonts on Mac

  Flash CS6

  Mac. 10.6.8

  Text tool gives me all the Fonts (typefaces) installed on my mac. In particular, I would like to use some fonts, so any solution leading to just bring individual policies would be good enough for now.

  What I've done so far:

  I use font book to manage my fonts, fonts, I have in mind is not damaged and there is no conflict of interest. they appear in all the other Adobe software. I tried to clear my Cache of police and he did not (as suggested by some discussion).

  http://helpx.Adobe.com/x-productkb/global/troubleshoot-fonts-Mac-OS-x.html

• New hard drive and CMD R does not work

  Hello

  My old hard drive crashed while I bought a new one.  I tried restoring the internet and it goes through the process, but I just get the apple logo that stays for hours.  Can someone point me in the correct direction.  I am assumeing that I need to make disk utility but I can't seem to him so that I can format the drive.  I also have a snow leopard but startup disk that gets the same results of just the apple logo.

  reset the SMC, PRAM and NVRAM on your MBP

  http://www.Macworld.com/article/2881177/how-to-reset-your-Macs-NVRAM-pram-and-SM c.html

  How to reset memory NVRAM (or LANDAU)

  If your Mac does not start properly or one of the functions listed in the previous section is strange, you can perform a simple reset of your Mace NVRAM or PRAM. Your Mace NVRAM or PRAM reset Resets the data stored on its default setting. (Note: as always, we strongly recommend having a full backup of your important data before troubleshooting your Mac.)

  The process to reset the PRAM and NVRAM is exactly the same thing. Just follow these steps:

  (1) turn off your Mac.

  (2) (2) tourner turn on your Mac, and when you hear the ringtone to start, immediately press and hold the Command-Option-P-R keys. (Note: you can use a wired keyboard to reset).

  (3) holding the keys until the Mac restarts and you hear the startup chime for the second time, and then release the keys.

  After resetting the NVRAM or PRAM, you may need to reconfigure some of your settings of Mace. If you're still having problems with your Mac, you may want to consider resetting the SMC.

  What is SMC?

  On Macs with Intel processors, SMC is system management controller. The SMC chip controls your function of sleep Mace, various lights and indicators, speed of the fan and keyboard backlight power among other things. So if your fan Mace is out of whack, lights are misconduct, he answer correctly when the lid is closed, or the Mac not turn on at all, you might want to reset the SMC. (Note: again, be sure to have a full backup of your important data before resetting the SMC)

  How to reset the SMC in a MacBook with a non-removable battery

  (1) stop the Mac.

  (2) connect your power adapter to your Mac and a power source.

  (3) with the Mac turned off, press shift-control-Option and press the power button at the same time.

  (4) release all the keys and turn on your Mac.

• Backup a Time Machine backup?

  When troubleshooting a Mac in the past, I had the frightening experience of him erase my Time Machine backup.  Fortunately, I was able to restore the backup on the disk.

  Now I'm troubleshooting a Mac, I have my external drive Time Machine and a blank disk.

  For security reasons, before making troubleshooting more away from the Mac, I want to back up the Time Machine disk to the blank disc.

  Of course, I could just drag - copy the folder of documents from one disk to another, but it can cause all sorts of permissions problems. Would it not possible (or better) to use a backup like Carbon Copy Cloner for this application?

  Try using disk/restore to copy the backup to a new location. Please note that this will reformat the destination partition.

  You can then go to system PreferencesTime Machine and add the blank disc as a backup drive.

• El Capitan update downloaded but will not be installed

  I have a late 2010 Macbook Air Yosemite running.  I want to level to El Capitan.  I can download El Capitan, but then nothing happens - he never moved the upgrade process and the computer is still in Yosemite.  I have restarted the download process three times now, with the same result every time.  Is it possible that I may find the downloaded file and force the installation?

  Graham,

  Open your Applications folder and look for an application install OS X El Capitan, if it finds in the Applications folder, double-click it.

  Troubleshooting the Mac App Store - Apple Support may provide some clues.

  Also, read cannot download Lion OS - says it is already downloaded, but it was not for some additional options.

  

• If my software update of the Appstore stops to say 1.3 GB of 6.4 GB due to network etc problem it back once again to 1.3 GB rear or all the way from scratch

  If my software update of the Appstore stops to say 1.3 GB of 6.4 GB due to network etc problem it back once again to 1.3 GB rear or all the way from scratch.

  Hello Anshul230499,

  Thank you for using communities of Apple Support.

  If a download was interrupted in the Mac App Store, then whenever you have new Internet download should then restart.

  If a download application is interrupted

  Once an Internet connection is restored, your purchased downloads should restart automatically. The Mac App Store may warn you that there is a problem with the download and ask if you want to restart downloads. Confirming will restart all pending downloads.

  Download time may vary according to the size of the file and the speed of your Internet connection. See this article on purchases made on iTunes Store for more information on the time to download large files.

  Troubleshooting the Mac App Store

  Take care.

• What is the latest version of El Capitan?

  .. .and how do I get it? I just bought a new MacBook Pro that claims to have 'OS X El Capitan 10.11.12 version', but the App Store wants to 'upgrade' me to 10.11.4. The support page for El Capitan shows that as the last available update, too. (I usually download my updates using a browser, because for some reason any app store often inexplicably quit unexpectedly after the download of a few dozen to a few hundred megabytes.) Whassup?

  The latest version is 10.11.4.

  Take a look at this Apple Support article:

  Troubleshooting the Mac App Store - Apple Support

• LaserJet P1005 is more to communicate with any computer

  Hello
  A week before, our printer just stopped communicating with any one of the computers on which we have the drivers and software. It turns on, no light error. All computers recognize it and you allow to click Print in any program. It goes into the print queue and died there with no error message. I searched and not found a way to reset the machine.

  All computers that connect normally with the printer (by USB) is Windows 7 Pro or Ultimate, and one is a MacBook. All are up to date. Same problem in all areas.

  Thanks for your time!

  Hi @superqueen,

  I see that you have problems printing from both PC and Mac.

  Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation. Power cycle the printer, if it is already connected to a wall outlet.

  Power cycle the computer and check the connections. Make sure that the USB cable is connected directly to the computer. (not a USB hub or a router)

  Try and print a self-test on the printer hardware to see if it is a hardware or software problem.

  Open and close the lid 5 times quickly. It should display a page with lines on the subject.

  Did print the test hardware?

  If the test page for printed material is then relative.

  Troubleshooting of Mac:

  Fix permissions of the drive on the Mac:

• Cannot open some PDF

  Hello world

  I have 2 different files. One works perfectly and the other makes the software slowed down and hang. I try to open the same 2 files on another computer and they both work. I tried to fix the software and uninstalling and then reinstalling the software to try to resolve the resulting idle/crash, but it did not work.

  Here is the file that does not work: https://audability-my.sharepoint.com/personal/jplamoureux_sonovideo_com/_layouts/15/guesta ccess.aspx? guestaccesstoken = pm...

  The software is up to date and working file just with a few other PDF like this: https://audability-my.sharepoint.com/personal/jplamoureux_sonovideo_com/_layouts/15/guesta ccess.aspx? guestaccesstoken = LX...

  I went through support documentation and there is no up to this work: Troubleshooting System Mac OS 10.x errors, freezes | Adobe software

  Duplicate thread:problem opening PDF files

• Several accidents since the last update of first Pro CC 2015.2 (9.2)

  • Several accidents since the last update for Premiere Pro 2015.2 CC (9.2.0 (41) build).
  • OS x 10.10.5 on a MBP with 16 GB of RAM 2.6Ghx.
  • Crashing, occurs when you drag the clips on the timeline or change their swing upwards or downwards.
    • Locks with beachball...
    • Then it stops and restarts.
  • AE and PS seem stable.
  • Also very slow.  Constant stops (beachball) opening of clips or add effects.
  • Makes also seems to take a lot of time compared to the previous version.

  Thank you

  GF

  
  

  Changes for clarity by Kevin Monahan

  Hi GF.

  • Several accidents since the last update for Premiere Pro 2015.2 CC (9.2.0 (41) build).
  • OS x 10.10.5 on a MBP with 16 GB of RAM 2.6Ghx.
  • Crashing, occurs when you drag the clips on the timeline or change their swing upwards or downwards.
  • • Locks with beachball...
    • Then it stops and restarts.
  • AE and PS seem stable.
  • Also very slow.  Constant stops (beachball) opening of clips or add effects.
  • Makes also seems to take a lot of time compared to the previous version.

  Sorry for your problems. Since you're under OS X 10.10.5, you can check the permissions of the Adobe folder and perform the basic troubleshooting steps Mac. Check out this post on the forum for more details: Re: first slower than ever, crashes and freezes constantly. Barely able to complete all projects.

  If you can provide a crash report, please do so by following these instructions (just paste them into the thread crashed, in other words, not the whole journal): FAQ: How can I publish a Mac OS X crash log?

  Report after resetting the permissions of folder of Adobe and run any other relevant troubleshooting procedures.

  Thank you
  Kevin

• Why my PS CS6 tools suddenly stop working?

  My Photoshop CS6 was working perfectly last night; but when I went back to my project this morning, I was able to open documents existing and new start, but the only tool that works the box selection - and instead of double click to release the selected item, I had to do it manually. Also couldn't copy and paste once, until no longer works, as well.

  After the update (if necessary) and the closure of all open files in the window, I closed Photoshop... rebooted and found it not solved the problem. Also discovered A several new documents that certainly have been open and visible in the window earlier today apparently not asked if wanted to save before I closed... .so lost 2 hours of work.

  The only recent change to my computer has been adding software for the new Canon printer that I had bought when my Xerox Phaser has stopped working. (Since I was already getting WiFi via ethernet connection to the modem Time Warner had traded against the previous router (last year), it was easier to continue this topic rather than looking for a USB cable long enough to reach the box).

  So far I did have the opportunity to print a Photoshop document, but the initial test sheets printed without any problems. The only difference I noticed with PS after that installation, it's that the tools were in two adjacent vertical lists, instead of the previous single vertical list.

  I read the instructions to reset the preferences of the tool and although it reminded me how we used to troubleshoot our Macs years there, there are so many 'things' on my computer, I was hesitant on the withdrawal of all existing preferences to a different location where I managed to lose them in the process. However, I found their replacement in one annoying warnings.

  BTW, I use an iMac 2012 end (bought at the end of the following year)... and updated at Yosemite 8.05 and Flash Player a couple of months.

  In which case it might be related... as many Mac users have reported, Safari crashes sometimes and I am often plagued by warnings that the Safari web content does not... But as far as I can tell, it's only slow performance; is no not inoperable software features. I'm more concerned of Photoshop, because I need to go to an important meeting at the beginning of the week.

  Photoshop preferences are corrupt often cause Photoshop to act and behave strangely.  It is also a common thing so then Adobe added shortcut to start that you can use to remove your preferences.  Photoshop will build it a new set of default preferences for you. So lose everything you preferences is really not that big of a deal.  However if you who worries about this, you can keep your old preferences.   What you need to do is fine, the record id user preferences are stored in your Mac and rename the folder.  When you start Photoshop it will create a new folder to store your preferences and create a set of preference files default to your user ID.

• Max OSX10.10.3, cloud of document acrobat/Adobe is going in "the application responds not mode ' immediately. must force quit. Impossible to use the program. Why?

  Have never been able to get this application, adobe acrobat dc, to work on my mac. Constantly gets in "application is not responding do not. Happen to someone else and know how to fix?

  Hi Nicolas,.

  Check if the protected mode and enhanced security are disabled. Go to Acrobat-> preferences-> Security (enhanced):

  

  Also to have too many active fonts can adversely affect the performance of any application.

  Try step 10 of the KB: https://helpx.adobe.com/x-productkb/global/troubleshoot-fonts-mac-os-x.html

  Kind regards

  Rave

• Regular police Helvetica CS6 Yosemite non-fonctionnel

  I have two Mac computers, using two suites of Yosemite and CS6 and the Helvetica font on two of them does not work at this time.  The police will operate on other applications such as Word and even appear in menus on the CS6 programs, but when you select Helvetica regular you get an error.  If an old file uses the Helvetica font, the file won't print or even save until the police is replaced by another policy.  The police withdrew as ok in the book of police program.  Other variations of Helvetica as light, "BOLD", etc. are working very well.  As far as I could discover, all other fonts work.  Two computers work in the same way, so I don't see that the font file is corrupted...

  Any suggestions?

  See if this can help you: troubleshooting fonts | Mac OS X