Troubleshooting slow running under a user account from Win7 machine and normally with the other user accounts on same (or other) third-party app

Hoping that this is not too off-topic, but I'm really running out of ideas...

I have this trading program full license (TMPGEnc MPEG Smart Renderer 4.2) who has worked on my Win7/64 for several months, and in recent weeks, has become excruciatingly slow for every user interaction (but not for real computing), making it essentially unusable (1'30 to launch vs 3 normally, 30 "seconds waiting to launch a 'new project' vs.)<1s normally,="">

When 'pending' launch application or respond to a command, 12% of the full CPU (8 logical cores on CPU Core i7 third Gen) is used by a single process: the offending application (look at the Task Manager, 1 logical core is used to +/-80%, a second for about 15% of this process). All other processes are still at 0% CPU usage.

Of course, I tried & tested many things including full-/ re-installation of the application with a careful cleaning etc., corresponding registry entries software disabling AV (Avira free), .net Framework Repair Tool, etc... no change! The disc has been checked and is OK.

Some interesting tips:

This app worked fine for several months before the problem started abruptly a few weeks; I tried to uninstall .net Framework 4.5 updates to a date prior to the date of beginning of apparent problem, does not; I came back to an earlier version of the offending software: no change.

But the most interesting observation is that the app works well at the launch of any other user account on the same machine Win7/64 (whether with the normal credentials or admin), so for me that means there should be no conflict of software on the computer, only something in my profile of the main user who causes the app behave so slowly.

At this point, the Helpdesk of the seller looks distraught - too.

Suggestions for troubleshooting?

BTW: I consider that this computer is well managed, and no rogue or untrusted app sleeps there. my main profile is fairly heavily customized for my work, so I want to avoid workaround last resort would be to create a new user account as work environment main (besides the fact that I hate not to find the root cause of the problem)

Hello

Given that this problem is specific to the user's profile. I suspect that some programs that are installed or some settings in the profile translates into this problem. You can fix a corrupted user profile by following the steps in this article:

http://Windows.Microsoft.com/en-us/Windows/fix-corrupted-user-profile#1TC=Windows-7

I hope this helps.

Tags: Windows

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