Try to unlock an old account that has been hacked

I started to play AOE very close online when he was released and my account has been hacked (confirmed by Microsoft) and my credit card was fraudulently billed.  Leave the game at the moment, I would like to go back to my old account, as I have spend money for additional content.  When I just tried to recover my password, 2 email addresses attached to the account on the top of my own that he said he would send the password there.  These were obviously added by the hacker and must be eliminated.  When I made the account review page, he asked me a lot of things that I don't remember, on the top saying I should use the same computer.  Well, I bought a new computer, as it has been over a year since this happened.  They also asked me some very intrusive questions like the last 3 people, I sent along the lines of the object of these emails.  Why they would take that and other that actually access my e-mail account, how could they know the answers to that.  The email that was entered is a yahoo email, so I supported Microsoft should not be able to access my personal email.  One of the questions was to answer the secret question, but I don't even remember what was the secret question.  I already paid the money for some of the additional content and would like access to this game again.  I waited more than a week for the reply to audit only to find out that the information I provided were not enough.  What should I do?  Phone support told me that it was not possible to recover by phone.

Hello

·         Are what account you referring?

If you are referring to your Yahoo account, contact Yahoo support for more information and help.

http://help.Yahoo.com/l/us/Yahoo/helpcentral/

Tags: Windows

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