Try to use updater but just get spinner and nothing else. No error message or anything.

Cloud is already installed on the desktop and use perfectly until today. I click it and it comes just as she tries to open it, but nothing happens. Using the 1.6.0.393 version. Should I reinstall the cloud? Am not very technical but have used this to work under the VIP program for months and it never happened. Like a simple answer, if possible? Thank you.

Hi Allegra,

Please read the following steps.

1 close the creative cloud application.

2. navigate to the OOBE folder.

Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
Mac OS: /Users/ [user name] / Library/Application Support/Adobe/OOBE

3. delete the opm.db file.

4. start the creative cloud.

I hope this helps.

Thank you and best regards,

Sumit Singh

Tags: Adobe

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