Trying to install my apps and get a "download error: Please try again or contact support".

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  Hi Wyattsdaddy,

  Thanks for posting your question.

  Step 1: Check if Windows update-related services are set to automatic and started.

  Click Start, type services.msc in the start search box, right-click to services.msc, and then click Run as administrator.

  Check the above services below:
  (a) Background Intelligent Transfer Service
  (b) cryptographic service
  (c) Windows Update

  Step 2: Rename the Catroot2 folder

  To rename the Catroot2 folder, follow these steps:

  1. Click Start, type cmd in the search box and right-click on cmd.exe, and then click Run as administrator.
  2. at the command prompt, type the following commands and press ENTER after each line:

  net stop cryptsvc
  Ren %systemroot%\System32\Catroot2 oldcatroot2
  net start cryptsvc
  output

  3 remove all tmp*.cat to the following folder:

  % systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}

  If any of the files that begin with tmp exist in this folder, do not remove any other files. Files .cat in this folder are necessary for installing hotfixes and service packs.

  Important: Do not rename the folder C:\windows\system32\catroot. The Catroot2 folder is automatically recreated by Windows, but the C:\windows\system32\catroot folder is not recreated if is renamed the folder C:\windows\system32\catroot.

  Step 3: Reregister DLL files that are associated with Cryptographic Services

  To register .dll files that are associated with Cryptographic Services, follow these steps:

  1. Click Start, type cmd in the search box and right-click on cmd.exe, and then click Run as administrator.

  2. at the command prompt, type the following commands and press ENTER after each command:

  regsvr32 /u softpub.dll
  regsvr32 /u wintrust.dll
  regsvr32 /u initpki.dll
  regsvr32 /u dssenh.dll
  regsvr32 /u rsaenh.dll
  regsvr32 /u gpkcsp.dll
  regsvr32 /u sccbase.dll
  regsvr32 /u slbcsp.dll
  regsvr32 /u mssip32.dll
  regsvr32 /u cryptdlg.dll

  regsvr32 softpub.dll
  regsvr32 wintrust.dll
  regsvr32 initpki.dll
  regsvr32 dssenh.dll
  regsvr32 rsaenh.dll
  regsvr32 gpkcsp.dll
  regsvr32 sccbase.dll
  regsvr32 slbcsp.dll
  regsvr32 mssip32.dll
  regsvr32 cryptdlg.dll
  output

  Note: Click OK if prompted.

  Restart the computer.

  Step 4: Empty the software distribution folder

  1. Click Start, type services.msc in the search box, click services.msc, and then click Run as administrator.
  2. in the Services (Local) pane, click Automatic updates and then click on stop.
  3. reduce the Services (local) window.
  4. Select all the contents of the Windows distribution folder, and then delete them.

  Note: By default, the Windows distribution folder is located in the drive: \Windows\SoftwareDistribution folder. At this location, the drive is a placeholder for the drive where Windows is installed.
  5. make sure that the Windows distribution folder is empty, and then enlarge the Services (local) window.
  6. in the Services (Local) pane, click Automatic updates, and then click Start.
  7 restart the computer, and then run Windows Update again.

  Item appraised: http://support.Microsoft.com/default.aspx/KB/822798

  Step 5: Disable the security software
  Note: You can enable it later.
  Step 6: Scan Run SFC
  Please follow the steps below to the auditor of the filesystem as the first steps:

  1. Click Start and type cmd in the box start the search.
  2. in the area of results, right-click cmd.exe, and then click Run as administrator. You will be asked to type the password for an administrator account. If you are the administrator or type the administrator password, click on continue. Then click on continue.
  3. at the command prompt, type Sfc/scannow, and then press ENTER.

  Note: The analysis may take some time, so be patient. Windows allows to fix corrupt or missing files it finds. If the information of the installation CD is required to fix the problem, you may be asked to insert your Windows Vista CD.
  http://support.Microsoft.com/kb/949104/

  Step 7: Components to reset Windows Update
  http://support.Microsoft.com/kb/971058

  Let us know if that helps.

  Kind regards
  Clement Kumar.

  Microsoft Answers Support Engineer. Visit our Microsoft answers feedback Forum and let us know what you think.

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