TurboTax 2009 stopped working on my Vista 64-bit. I have

TurboTax 2009 stopped working on my Vista 64-bit. I also can't open my ZoneAlarm, but it is in operation. I kept my OS updated on a monthly basis. I tried to TT2009 in safe mode but no help. Is there anything else I can try?

Hi Ray Orlando,.

1. you remember to make changes to the computer before this problem?

2. you receive messages or error codes when you open ZoneAlarm?

You can see the Turbo tax support links and check if it helps:

https://TtlC.Intuit.com/post/show_full/bL1gSCN2mr36aBacfArNeq/keep-getting-em-TurboTax-em-2009-has-stopped-em-working-em-message?p=1&q=TurboTax+2009+stopped+working+on+Vista&s=0

https://TtlC.Intuit.com/post/show_full/aAAbnk1Zur36a5abZe2aSc/how-to-avoid-the-em-TurboTax-EM-has-stopped-em-working-em-message?p=1&q=TurboTax+2009+stopped+working+on+Vista&s=2#

Alternatively, you can try to reinstall the software TurboTax and check.

Check out the link to uninstall a program:

http://Windows.Microsoft.com/en-us/Windows-Vista/uninstall-or-change-a-program

You can also get in touch with support TurboTax and check.

Check the link for TurboxTax support:

https://TtlC.Intuit.com/app/full_page

You can also check in the observer of events for errors and information relating to what is causing the problems.

Check out the link:

http://Windows.Microsoft.com/en-us/Windows-Vista/open-Event-Viewer

http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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