Turns off spool under System App itself. Cannot print. Using Windows XP. Help, please.

Spool under app system turns off.  Printers are gone from equipment.  Cannot print.   Is there a way this can be fixed remotely?  Help, please.

Thanks,-Jane

Hello

1. If it works well before?

2. don't you make changes to the computer until the problem occurred?

3. could you give us the exact error message?

I suggest you to try the steps below and check if it helps.

You cannot print and you receive the error message "Spooler subsystem app has encountered a problem and needs to close":http://support.microsoft.com/kb/810894

Registry warning: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows
http://support.Microsoft.com/kb/322756

For your reference: If the problem persists, please try the steps from the link below.

Printer in Windows problems:http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows

Resources for the resolution of the printer in Windows XP problems: http://support.microsoft.com/kb/308028

Hope this information is useful.

Tags: Windows

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