Type to get the runaround from HP support...

Hi all, using a Deskjet 4160.  I bought several HP tricolor cartridge 93 end 2009 and have recently tried to use the other 2.  One seems to run out immediately, I thought that I must have miscounted printed pages, then I threw and installed the last of them.  I print almost the same items every week, and I've always had the same 'life' of a color ink cartridge.  The second cartridge lasted a little bit shorter than I expected, so I started searching the Internet to see what was wrong.  To my surprise, I found that there was a recall of this product and that for a while, HP offered a discount of $10 per carton to the victims of this defective product.  The refund was expired by the time wherever I found this info.  I then went to my last tricolor cartridge, a 95, who says the info online at HP is appropriate for this printer (I can send HP a pdf version of this info if they don't believe me).  My printer always tells me that it's incompatible.  Now this 95 has been put up for sale with two of 98 and I checked the "printer compatibility chart" at Costco before I bought it.   Technical support HP now told me that I have to send them all my "printer test page" for the 93, but beyond that, I don't know what they will do.   This Department said she even cannot answer me on the 95 and the tech person of course sent me 'providing' where I just wrote my inquiry on the 95.  So my question is for the 'real people' of HP who monitor these message boards: can you help me?  As you can see, I threw a LOT of money here.  Again, I have the HP info saying that the 95 will work.  I am frustrated in dealing with technical support and am about to write to Consumer Reports, Epinions, as well as any other online forum "product review", I can find.  I got to the "95" question three different times before HP even told me I should go to another Department thanks!

After obtaining a certain skin of various people at HP (foreign people, I think) - I was finally contacted by a GREAT person in the Customer Service HP - one who has understood what I was explaining - and my problem is solved.

A Word to anyone using a Deskjet 4160: Although the user manual may indicate that a tricolor cartridge 95 is compatible with this printer, it is not.  I think that HP takes this info on its Web site.

Thanks again.

Helen

Tags: HP Printers

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