U2413, calibration solution Ultrasharp fails to connect to display via the USB port

Dell U2413 SN: CN-0YCM0F-72872-48P-A81L REV A01 August 2014

Try to run the ultrasharp Dell V1.5.3 on this monitor calibration solution, however, the software stops and displays "please connect the screen to your computer via a USB cable." I click the OK button after you have checked that the USB port on the computer is connected to the USB connection screen, but ultimately, this message appears:
"Could not establish a connection to the screen. Please make sure that the USB cable is connected and try again. »

Has tried this on two different computers, running Windows Pro 8.1. One was connected to the monitor cable HDMI to DVI (Thinkpad 10 via docking station), the other using the provided Dell Display Port printer for (Tablet Thinkpad X 230) mini display port cable.

The USB ports on computers were connected the Dell supplied USB 3 cable to the monitor. Also tried this on a single computer by using a USB 2 port and a USB cable with the same result. The USB connections on the monitor seems to work ok when you plug a flash drive or the i1 Display Pro. Also, did a reset Monitor USB and verified that Windows has seen additional generic hubs when the USB Monitor is connected to the computer. There are 4 additional hubs when you use additional 2 usb hubs and USB 3 cable when using the USB 2 cable. In addition, power cycled the monitor several times (as recommended in the version that is known for this problem) without success.

Before the attempt to make the calibration:
A factory reset on the monitor.
Ran the monitor self test and SUBMISSION. No problem found.
Monitor purchased from Dell November 2014

Same result with V1.5.7

Any suggestions? Where should I go from here?

I had success in the U2413 of profiling. I pulled out an old workhorse, a Thinkpad T43
under Windows XP. Then installed the ultrasharp Dell V1.5.3 calibration solution and all
updates available from Microsoft, but no other software - nothing of the Dell-supplied with
the monitor. Used the DVI - connection DVI and USB 3 cable supplied with the monitor. The
software Profiler has worked well with this configuration. When the program first took to the "Start
Screen measure"(where the problem occurs already noted) Windows (message status bar)
has reported that he accessed software Realtek 3.0. So I focused on research at the Realtek
software on other systems.

On the Thinkpad 10. There were two 1. "Realtek Card Reader" and 2. «Realtek USB 2.0 Card Reader» I have
removed both and reinstalled the software Realtek for Dell monitor CD. Insert an SD card and
a USB in the monitor and both were seen by Windows Explorer. There was also a Realtek USB
3.0 card reader to showing in Manager devices under USB controllers. Using the connections between the T10 to monitor previously described the Profiler software, then ran normally.

X 230 - I removed the "Realtek Card Reader" (V6.2.9600.30168) software and tried to start the
Software Profiler and it does not at the same point as before. Then I installed the Realtek USB 2.0
Software for the Dell card reader. However, there was still no Realtek USB 3.0 card reader
display in the Manager of devices under USB controllers. Software Profiler is not like before. I then
inserted an SD card in the monitor and the "Realtek USB Card Reader 3.0" appeared in the device
Manager. Software Profiler, then ran normally.

So now my two systems Windows 8.1 software profiling will not work if the 'Realtek USB 3.0 Card '.
Reader"is not listed in Device Manager. To do this the software must be installed (for example
starting from the Dell CD) AND an SD card must be inserted into the SD slot on the monitor. Remove the SD card
Card and the device disappears and profiling software will not run. Insert an SD card and the
Software Profiler works normally.

How can I get the "Realtek USB 3.0 card reader ' to automatically load before running the Profiler software?

Tags: Dell Peripherals

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