U410 - cannot connect after Windows Update after restore factory when the time zone is not UTC-8.

Steps to reproduce the error:

1 use OneKey recovery to restore the initial factory settings.

2. on the initial setup of Windows screen, select a time zone to UTC - 8, UTC (London)

3. connect to Windows, open the Windows Update control panel and click on "Install updates"

4 restart the computer to complete the update.

5. on the login screen, try to connect or shutdown the computer.


Computer is blocked with the only desktop wallpaper and mouse pointer visible. Does not meet all the keys. By pressing the power button sleep machine. Press again on he wakes the machine in the blocked State.

I have reproduced this problem 3 times for initial help restore every time.


Before starting the factory restore processes, set the clock of system by 24 hours. After the end of the restoration of the factory, set the system clock to the correct time.

Otherwise, wait 24 hours between a factory reset and try to install the Windows updates.


This problem is caused because of the way that Windows stores time. It assumes that the system clock is set to local time rather than UTC. When you use the OneKey recovery system he doesn't know what time zone of the system clock is set on, and so it assumes that it is set to UTC - 8. If it is in fact the UTC value, OneKey Recovery creates files with a time stamp of 8 hours in the future. This causes the Windows Update to fail.


One step that I forgot to mention, that may be important:

After the installation of the plant, during the initial configuration screens, I updated the time zone GMT London.

Since the OneKey recovery uses GMT - 8, this can cause some files to have a timestamp of 8 hours in the future. Maybe if I waited 8 hours before the update of this problem would not occur. I'll test this by setting the clock system for 1 week in the past, make reset factory and then it retroactively to the correct date before the update.

EDIT: Test successfully. This workaround works.

Tags: Lenovo Notebooks

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