UCCX 8.5 ANI based routing

Hi all

We got a requirement of customer fot do ANI or extension to routing database.

As we use UCCX 8.5 with call manager version 8.6.2.

The customer's requirement must route the call to agents of perticular if the call comes from 4000 to 5599 range cisco extensions. and if the extension is 2300 to 2699 then agents would be different. All users use the Cisco Extensions and we created an internal call centre for users.

I enclose the current script

kindly share the useful script to deploy this type of requirement to UCCX.

Thanks in advance.

Kind regards

Vatandeep Singh

Hello

Well, that depends. You can use a database to store information of ANI.

After the capture of ANI (as a string) with the info to call Contact, you can make a splash of database. The table contains a type ID of the call, for example, if 1, send it to CSQ1, so 2, send it to CSQ2.

You can also play with XML if you are in a file based database.

As

G.

Tags: Cisco Support

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