UCCX ordering Guide

Hi my friends,

Please help me

I get confused

1. What is call Cisco Workforce Optimization (WFO) (CR) vs MediaSense different record?

It's two different products with the same function?

If buy WFO CR, we buy the operating system Windows Server and SQL?

If buy MediaSense, buy only license and UCS server?

2. is it possible buy only MediaSense for UCCX of voice recording?

3. what document "CCX-90-N-CR-LIC. ' DESC: CCX 9.0 call NEW Rec appointed seat Qty 1 LIC ONLY.

This is a license for voice recording products Cisco WFO CR?

1 officer, 1 need this license?

4. for the new installation (dan UCCX of CUCM), must buy the mediakit 'CCX-90MEDIAKIT-K9 ='?

What is c?

5 is it possible CMBE 6000, deploy UCCX with 150-400 agents?

CMBE 6000 datasheet, said "up to 100 officers.


Purchase CMBE 6000 bundle, with UCS C210/C220 series.

installed CPIC 150 agents.

6. I see on paper wiki, on the eggs of MediaSense server.


Primary/secondary: 7 vCPU.

What is SRE?

MediaSense required vCPU 7, so that's way I can't implement UCS even with CUCM?

7. I read UCCX guide orders.

Said, for HA, each server must license HA.

So must buy 2 pcs/qty of 'L-CCX-90-N-PHA-LIC. ' DESC: CCX 9.0 PRE NEW HA (Dual Server Cluster) Qty 1 LICENSE ONLY?

But when I put the QTY: 2, unauthorized CCW. only QTY: 1.


  1. WFO - QM is a Calabrio OEM product that allows you to capture audio and provides an interface to USER enough extended to search for, read, and in the case of the QM/AQM licenses mark calls. MediaSense is simply a platform for audio/video capture. He plans to act as a network of abstraction service responsibilities of media capture and allow that products such as WFO - QM to focus on experience user, after the media has been captured. If you use purely WFO - QM or MediaSense coupled with WFO - QM (or another supplier) is a design decision.

    1. Two distinct products
    2. Yes
    3. MediaSense has two licensed server software.
  2. Yes but the INTERFACE is extremely limited. I believe in 9.0, they added a search and playback application, but it is nowhere near the functionality of the QM products.
  3. Record of compliance is a license for WFO - QM level that records purely, without quality management (i.e. rating) calls is included.
  4. Yes
  5. Not on the same server of C200M3; they do not have test the user 300 or 400 EGGS. You use the solution sizing tool to think through this; across the superior CCX imposes a heavy load of CTI.
  6. Engine ready, aka UCS Express services. They are servers x 86 Module-Service running in VMware ESXi form factor. OK, at the seven vCPU is wrong to fit on your C200M3 BE6k box.
  7. You only need a quantity one.

Please remember useful frequency responses and identify useful or correct answers.

Tags: Cisco Support

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