UCCX with SocialMiner and Finesse - no email no relay
Hello
I am trying to configure a queue by e-mail with UCCX (10.6.1), Finesse (10.6.1) and Socialminer (10.6.1). Exchange 2010 is used.
The server Socialminer is in the internal LAN. I configured the configuration SocialMiner, Server email and CSQ in UCCX (in subsystems-> menu chat and e-mail). Things look ok on this side. SMTP and IMAP ports are open in Exchange and in the SocialMiner configuration I can see the e-mail server has a green checkbox next to him.
I have the Finesse of office changed to display the E-mail.
On the side of SocialMiner however it looks not so good. Under Configuration-> CCX Email feed the CSQ test has an idle state. The test account I set up is getting emails, but they are not relayed to the Office of Finesse.
I see the following error in the tomcat logs
2015-10-07 15:57:41, 197 Kingdom of ERROR [http-8080-6]. Kingdom - logon failed for the administrator; result code = 1; message = bad credential
I don't know where it is a failure if or if its report with the main question.
If the administrator login details were incorrect under subsystems-> e-mail and chat-> socialminer configuration then the status with the mail server will be not green?
Someone has ideas for e-mail will not relay why?
Thank you
Edit: I should add that I have downloaded the certificate of tomcat.pem of SocialMiner in UCCX.
In the SocialMiner countryside campaign Email of CCX has 0 contacts although there are 4 mails in the Inbox (Exchange).
Under manage Feeds, hovering over the State x red it gives the message "unable to connect to the mail server. Verify that the user name and password are correct. Last successful fetch time was NEVER, success rate is 0% '-j' rechecked if user account. I can not even log in the field with it.
Hello
Yes he got to work...
This was caused by the user name he used in the mail queue.
He really wants the UPN, not the email address. Since our address e-mail & UPN were not the same, it was a failure.
Once I put the UPN to match the email address, it worked very well.
See you soon!
Tags: Cisco Support
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