Unable to access Citibank Online Banking after THE update to IE11.0.9600.16476

After update of IE on my computer on windows 8, I lost access to my online banking with Citibank. It does not recognize my login type. Even if I see the letters entered into the login page, it will detect as if I haven't typed all the letters. No problem when I use CHROME or other computers by using an earlier version of IE. Citibank called and they of course could not understand it outside and i.e. blamed. They said they would look into this but three weeks have passed and no solution. Any recommendations on how to overcome this problem.

The first step in troubleshooting is to clear browser cache/cookies.      
* For the browser Internet Explorer & MSN Butterfly: simultaneously press CTRL + SHIFT + DELETE, and then click on remove
For Google Chrome: simultaneously press CTRL + SHIFT + DELETE, and then click clear browsing data
* For Firefox: press CTRL + SHIFT + DELETE, and then click clean now
(other browsers are similar)

Tags: Windows

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