Unable to access internet using laptop, HP Pavilion DV5-1138NR, equipped of VISTA.

Has worked with the provider of the ISP for 3 hours and determined with the computer problem.  Has been able to access the internet using a desktop computer and excluded the modem as the culprit.  Literally arrived the day after.   Connection status shows connected with limited access, but IE says something quite different.  We have tried to ping from modem to... command prompt has failed with code State 1231.  Help.

Hello

It's a Broadcom adapter.  My problem has been resolved.  I uninstalled AVAST and everything has worked fine since then.  There was a recent update (3 days) for AVAST.  I have since past haved to another product.

Tags: Notebooks

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