Unable to 'Buy the book' photos

Hi all

I really struggle with this...

I already bought several books of photos with iPhoto - no problem. Now, I've migrated to Photos, make a new book, he presents a preview correctly, but when I press 'Buy the book' I get the error "the store is not available. Returned to service soon"message. In addition, "Photos > Print product Store account...". "is grayed out.

But the store IS available - I checked using Photos on another computer in the same city.

More mysterious - it works also when I start my computer from my backup drive a month, i.e. problem occurs ONLY when I use the current startup disk.

Just to confirm, I tried everything I could find on these discussions:

  • Re-admitted all info AppleID
  • insured products Print Shop in ' Photos > Preferences > general "is in the same country as my billing address
  • time zone in system preferences is set in the same city/country
  • signed on iCloud and yet once
  • purchased an app from the App Store and a movie FRO the iTunes store
  • applied new OSX 10.11.6 using the Combo Update
  • cleared caches using Cocktail, including caches of Photos

A few details:

  • iMac mid-2010, OSX 10.11.6, Photos 1.5
  • I have several Photos - problem occurs on all libraries

Any suggestions would be much appreciated. Thank you.

Hello wjwt,.

Thank you for reaching out to the communities of Apple Support about your question, you are ordering photo book. Looks like you get the following error message when you try to place your order: "the store is not available. Returned to service shortly. Also, you have noticed that Photos > store product impression counts is grayed out in the Photos app. I can certainly understand that you would like this feature works correctly. I'm happy to help you.

Before you begin, please create a full backup of your data using Time Machine. You can find more information on this process here:

Use Time Machine to back up or restore your Mac - Apple Support

To help isolate the problem to something user-specific or systemic, I would recommend creating a 'test' on your Mac user account. Take a look at this Web site for more information:

How to test a question in another account on your Mac - Apple Support

Once you have created the test user account, log in and try to place an order to see if the problem persists. If so, I would recommend that you re-install the app next step pictures. Photos is an application built into OS X, you will need to re - install OS X using the instructions described here:

How to reinstall OS X - Apple support

See you soon!

Tags: Mac OS & System Software

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