Unable to capture video PE 3.0

I use Prime Elements 3.0 and am unable to capture video from my DV camcorder. I've gone through all of the instructions that might relate to the problem and have re installed the program. When I go to capture a video, at the top left of the screen indicates "Device of Capture offline" but can I start and stop my camera with the buttons on the capture screen. The video button get is not active. It will not download. Once again if cross start the statement with no result.  The use of program work very well, but I the have not used in a while. Any suggestions?

A few questions:

You have the 3.0.2 update?

What brand/model of camera?

Windows give you the sound of "bing-bong", when you have the device connected FireWire and you turn it on

Learn what the manual mode of the camera allows you to set the camera to capture?

Good luck

Hunt

Tags: Premiere

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