Unable to complete format of DVD

I have Vista Home Premium (32-bit version) on my laptop (Packard Bell EasyNote S4947).  The CD-ROM/DVD-ROM drive is Matshita UJ - 850D ATA Device (DVD +/-RW).  When I try to burn files to a DVD (+ R and + RW), I get a message error "Windows could not complete the format".  Memory, I have not had this problem when I had Windows XP, before moving on to Vista.

My Windows Update is automatically set to install updates every day, including the recommended updates and Microsoft Update.  However, in reading the ID931654 Article, I noticed that Windows Vista Service Packs 1 and 2 had not been installed.  So I installed these, but I still have the same problem of formatting of DVD.  I then ran "DVD Driver Software Update" in the Device Manager, and who says that things were updated.  I also ran that File Checker tool system and has not found any breach of integrity.

Article ID 931654 mentions two fixes for the problem of formatting.  However, they do not seem to cover the 32-bit versions of Vista, and I guess that all relevant patches have been included in Service Packs 1 and 2 so there is no point in installing them separately?

What else can I try? !!

Hi adding more software actually aggravate the problem because these can often interfere with each other.
Try to uninstall ALL software burner/DVD that do not come with the computer - REBOOT - and then run
through the steps that I posted above. You can always add the software that you want to use later. Do you have
check using another brand of discs?
Rob - bicycle - Mark Twain said it is good.

Tags: Windows

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