Unable to connect any wireless for printer HP Photosmart 5520 laptop

I've been troubleshooting for hours, but I can't connect wirelessly to my computer to my new HP Photosmart 5520.

All are connected with excellent resistance to the home network, but none of the laptops will complete the HP printer installation process.

One is a Windows 7 Dell and the other is a Macbook Air with Mac OS10.  The Mac will recognize the printer when I go to add the printer in preferences, but it cannot print to the printer.  He repeats to me there are problems connecting with the printer.  No computer cannot find the printer using the HP device connection software.

I was able to print using the email address of the printer from my iPhone with HP ePrint, but otherwise I can't.

Help, please!

Hi Spencer,

Thanks for the advice, but it is not really relevant, there is no wifi comm errors.  My wireless access point is not part of the router and the network wifi, as well as my home ethernet network is inside the firewall.  The printer receives an IP address very well, I have a reserved for her on my dhcp server address (same as I do for my sky box, tv etc.). It works fine for everything except customers also wifi. So direct print jobs internet, wifi works from iDevices, printing from a working client wired network, but a client who, also on wifi, falls down. It is a single subnet lan with some addresses reserved and others from a pool.  I made a little chart - the DHCP server is actually in the firewall, which is a computer card. In this case, the laptop also has a reseved for lan and wifi addresses. I have disabled the firewall windows on the home network.

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