Unable to connect the external hard drive on the computer of Windows 8

Hi I have a laptop Windows 8, I don't know too plug I bought last year I recently bought a samsung 3 TB external hard drive I plugged it in and it was recognized tried to transfer files (photos and music) he transferred a little then kept showing error e/s even when I clicked ignore it just kept showing for the next photo , so I unplugged and ive not touched since ive then connected again today to have another shot at it but it does not even appear in the my computer part now ive red somewhere else on this site to go into Device Manager and I can see the mass with a yellow triangle storage device small as he said he could on the subject , I was reading I uninstalled and plugged the hard drive on and when I plug it then settling again, nothing appears when I go back into Device Manager it is there once again with the yellow triangle, thanks in advance if anyone can give me advice.

Thanks for the reply.

Have you tried to uninstall and reinstall the USB controller drivers?

If so, have you installed latest drivers from the motherboard chipset?

Follow the steps below and check if it works:

1 download the drivers for external hard drive from the following link and check.

http://www.Samsung.com/us/support/downloads

2. click on the link to the HP Web site below to download the latest drivers. Search for drivers related to USB / external peripheral.

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&LC=en&DLC=en&product=5078476

Click scan now.


3. If you have a third party security/firewall software installed, you need to change settings or disable it temporarily.
 
NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software / update, you must reactivate as soon as you are finished. If you are connected to the
Internet or network so that your antivirus software is disabled, your computer is vulnerable to attacks.
 
I hope this helps. Back to us for assistance.

Tags: Windows

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