Unable to connect to direct e-mail, password reset does not work

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• Account compromised Hotmail - password reset does not work!

  A few days ago my account Hotmail "sent" emails to all my contacts, even if the emails are not in my sent items folder.  To prevent this from happening again, I installed antivirus software and also deleted all my contacts from Hotmail.  I could access the account for a day or two, but now, without warning, I can not access my TI at all.  When I try to log on I get a screen "your account has been blocked.  I have a second email address, to which I ask a verification code sent to unlock my Hotmail.  When I enter the code, I get a screen "Reset your password".  I have reset a strong password and save, then resubmit my secondary e-mail address, then continue.  I wonder for a phone number as another option of password recovery, but I ignore this screen and click on continue.  I get then tell screen ' authorized error 401 - no server: access denied due to credentials not valid.  You are not authorized to view this directory or page using the credentials you provided "."

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  I installed Avast antivirus and Microsoft Security Essentials but neither picked up a virus on my system.

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  Hello

  First of all you must have a significant anti-virus program on the computer at one time much
  less running. Even if disabled they will always load parts of themselves into a memory that
  can cause strange issues while actually reduce safety. Even the remains of a
  uninstalled antivirus may cause problems.

  Uninstall Avast or MSE (both are excellent)

  Avast uninstall tool http://www.avast.com/eng/avast-uninstall-utility.html

  MSE clean uinstalls without a removal tool

  ---------------------------------------------------------------------------------------------------------------

  Answers is a peer group supported and unfortunately has no real influence on Hotmail.

  HotMail has its own Forums, so you can ask your questions there.

  Windows Live Solution Center - HotMail - HotMail Forums Solutions
  http://windowslivehelp.com/
  Hotmail - Forums
  http://windowslivehelp.com/forums.aspx?ProductID=1

  Hotmail - Solutions
  http://windowslivehelp.com/solutions.aspx?ProductID=1

  How to contact Windows Live Hotmail Support
  http://email.about.com/od/hotmailtips/Qt/et_hotmail_supp.htm

  Windows Live Hotmail Top issues and Support information
  http://support.Microsoft.com/kb/316659/en-us

  Error message "your account has been locked" when trying to connect
  http://windowslivehelp.com/thread.aspx?ThreadId=77be7d82-a0e9-49c7-b46d-040ec654a9e2

  Compromised account - access unauthorized account - how to recover your account
  http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41

  Hotmail hacked? Take these steps
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/07/07/Hotmail-hacked-take-these-steps.aspx

  If we had the same problem that we would have to use the links above and these methods.

  ===========================================================

  More information:

  If someone is Spoofing emails that appear to come from you then they probably never
  had access to your e-mail account. Instead, they have either a copy of your contacts
  list or just an email from you or one of you where you were one of the recipients. Those
  could be gleaned either your computer, the computer of a friend, or hacking
  any site or intercept an email on your behalf or to you (you may not be the main)
  (beneficiary).

  Once they have this information there is nothing you can do to avoid that they don't
  send usurped messages. Warn your friends that is happening and they
  can be entitled to install rules such as parodies are treated as SPAM or JUNK
  mail.

  I've even seen usurped by email that appears to be from a valid user name however
  This name doesn't have an e-mail account on the mail system used in parody.
  As SpiritX - AT - realmail.com may be a valid account, however, parody used
  SpiritX - AT - wrongmail.com. The latter could still be considered an email address valid
  SpiritX if it was allowed through JUNK and JUNK e-mail filtering. (The - AT - has been used
  instead of so that those addresses would not be filtered by auto responses.
  as if by magic.)

  ============================================================

  Proceed to a very thorough check for malware and then change your password by e-mail.

  The reason why you want to do this is to make sure no more hacking your computer is
  still in effect (if it has been hacked). You have changed the password once but I would
  Change it again after these checks.

  It is possible for a person to send the email that 'seems' to be of your
  account but that is not really - called "Spoofing." That means its 'Possible' emails
  were not really you, although they may have your contact list. Have someone
  who receives the e-mails to check the header to see where he is actually sent by and
  NOT only the answer to the address.

  How to read the message headers
  http://www.emailaddressmanager.com/tips/header.html

  What Email Headers can tell you about the origin of Spam
  http://email.about.com/cs/spamgeneral/a/spam_headers.htm

  E-mail spoofing
  http://en.Wikipedia.org/wiki/E-mail_spoofing

  E-mail spoofing and Phishing
  http://www.mailsbroadcast.com/email.broadcast.FAQ/46.email.spoofing.htm

  Understanding E-mail Spoofing
  http://www.windowsecurity.com/articles/email-spoofing.html

  Fraudulent emails (false)
  http://pages.eBay.com/education/spooftutorial/

  Google search - email Spoofing
  http://www.Google.com/search?hl=en&EI=FB1nS9DiNo7CsQPNhKGdAw&SA=X&Oi=spell&resnum=0&CT=result&CD=1&ved=0CAgQBSgA&q=email+spoofing&spell=1

  =============================================

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be more difficult to detect as the
  cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker
  (SFC.exe) program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  I hope this helps and happy holidays!

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

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  SQL * more: release 10.2.0.3.0 - Production on Tue Nov 27 16:20:21 2012
  
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  Copyright (c) 1982, 2006, Oracle. All rights reserved.
  
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