Unable to connect to itunes connect (2002)

Trying to get itunes on my phone to listen to my that of on itunes on my computer

Unable to connect

Hi Mary,

I understand that you get the 2002 error when you try to sync your iPhone to iTunes on your computer.  To resolve this error message, please follow the steps below:

Check your USB connections

Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You can also see a message that includes "invalid response".

If the USB connection between your device and your computer is interrupted, you will not be able to update or restore.

To narrow the problem, try different equipment:

If you still see the error message, search for hardware problems.

Search for hardware issues

Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667 or 1669.

Your device or your computer might have a hardware problem that prevents the update or restore to complete.

  1. Make sure that your security software and settings are not blocking your device to communicate with the server to update from Apple.
  2. Then try to restore your iOS device twice more when you are connected with a computer cable, and network that you know are good.
  3. Make sure that your security software and settings are allowing communication between the servers of your device and update.
  4. If you still see the error message when you update or restore, contact Apple technical support.

Get help with iOS update and restore errors

Take care.

Tags: iTunes

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