Unable to connect to Skype account.

Original title: SKYPE

I have problems logging back on my Skype account. I did a backup and recovery with no luck. Everyone HELPS

Hello

Thanks for posting in the Microsoft Community Forum. Rest assured that we would do our best to help you.

Answer the following questions which would help us understand the issue:

1. what exactly happens when you try to sign in to Skype?

2. do you get an error message/code? If Yes, what is the exact error code/message you get?

3. which version of Skype you installed?

4. have you installed security software on your computer?

Try these steps and check if that helps:

Step 1:

If security software is installed I suggest to disable the security software for the moment and verify if you are able to connect.

Note: Be sure to activate or activate security software once you are finished with the test.

Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks

Also to disable the firewall for the moment and check. To do this, visit the following link:

http://support.Microsoft.com/kb/283673

Note: Be sure to enable the firewall once you are finished with the test.

Step 2:

You can also post your query to the Skype forums in the following link.

http://community.Skype.com/T5/English/CT-p/English

Hope this information helps. Please do not hesitate to answer, we would be happy to help.

Tags: Windows

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