Unable to connect to the HP ePRINT with Color LaserJet Pro 400 M475dw MFP website

LaserJet Pro 400 color multifunction m475dw-Just installed. Print, scan, copy and fax all works fine! use of WiFi

Using IMAC OS 10.8.2 with all updates

Netgear DGN2200v3 router using

Printer not connect to the HP ePrint website

Printer connects using Hp and profile for fax set up etc.  But the "HP Web Services" article when enrecorded and hit the Activate button - it does not connect to the site - it seems just to refresh.

"If I try to connect thro the printer not the imac and try to activate the web services, it says" connection "on the screen BUT after a few minutes of trying - so says" CONNECTION ERROR - the printer is unable to connect to the service. Check the internet connection


Thank you very much

I try to pull up the built-in web server (EWS) by entering the IP address of the printer in a browser and set a static IP & DNS address.

The information for the default gateway, subnet mask and IP address can be accessed from the Setup menu on the front panel, go to settings > reports > network summary and it will print off the coast.

Once you entered the IP address in a browser and have the EWS pulled up, go to the tab above titled "Networking". Then click on IPv4 in the left column; who will bring to the top of the address configuration page.  Place the manual radio button and fill in the IP address, the default gateway and the subnet mask with the information from the report. You don't fill the part entitled WINS server, which can be left alone.

You will then want to fill in the DNS of the page part, the favorite should be set to and the alternative/secondary must be set to Then click 'apply '.

Power cycle the printer. Turn off the power, wait 30 seconds and then turn it back on. Once it is fully operational, try again to connect to web services.

Tags: HP Printers

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